Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Customer Relationship Management (CRM) System

London Borough of Hammersmith & Fulham

This public procurement record has 1 release in its history.

Award

03 Jun 2025 at 15:24

Award Notice
Summary of the contracting process

The procurement process undertaken by the London Borough of Hammersmith and Fulham involves the provision of a Customer Relationship Management (CRM) System. This tender falls within the 'Software package and information systems' industry category, classified under CPV code 48000000, focusing on goods. The location of the procurement is centred in London, specifically the UKI33 region, with an emphasis on delivering CRM lite, a customer portal, and an E-forms package. The procurement method used was limited, described as an award procedure without prior publication of a call for competition. As of the latest data, the tender stage has progressed to completion, with the contract awarded to Granicus-Firmstep Limited on 26 October 2024, valued at £250,010.

This tender presents a growth opportunity particularly for large, established companies specialising in CRM and information systems, as it involves a substantial investment in advanced software solutions for public sector applications. Companies that have expertise in developing customer relationship management systems that incorporate customer portals and electronic forms would find this contract suitable. The London Borough of Hammersmith and Fulham, acting as the buying organisation, signifies a stable and long-term public sector partner for businesses equipped to navigate complex procurement frameworks and deliver tailored IT solutions within a regional authority setting.

How relevant is this notice?

Notice Information

Notice Title

Customer Relationship Management (CRM) System

Notice Description

Contract for the provision of a system that provides CRM lite, a customer portal and an E-forms package.

Lot Information

Lot 1

Contract for the provision of a system that provides CRM lite, a customer portal and an E-forms package.

Procurement Information

Framework call-off

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-052bbb
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/029581-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£250,010 £100K-£500K

Notice Dates

Publication Date
3 Jun 20251 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Hammersmith & Fulham
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
W6 9JU
Postcode Area
West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI33 Kensington & Chelsea and Hammersmith & Fulham
Delivery Location
TLI33 Kensington & Chelsea and Hammersmith & Fulham
Local Authority
Hammersmith and Fulham
Electoral Ward
Hammersmith Broadway
Westminster Constituency
Hammersmith and Chiswick

Supplier Information

Number of Suppliers
1
Supplier Name

Granicus-Firmstep Ltd

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...