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Mapio Taith Cwsmer | Customer Journey Mapping

Grwp Cynefin

This public procurement record has 1 release in its history.

Tender

04 Jun 2025 at 09:54

UK4 - Tender Notice
Summary of the contracting process

Grwp Cynefin is inviting tenders from experienced companies to undertake a comprehensive customer journey mapping process, as part of their ongoing procurement efforts. Located in Caernarfon, United Kingdom, this procurement opportunity falls under the category of IT services, specifically consulting, software development, Internet, and support. The procurement method in use is an open competition, and key deadlines include the enquiry period ending on 25th June 2025 and the tender submission closure on 2nd July 2025. The contract is set to commence on 1st August 2025 and run until 31st December 2025, providing a unique opportunity for businesses in this region to engage with a public authority operating under Welsh devolved regulations.

This tender presents significant business growth opportunities for companies specialising in IT services and customer journey mapping. It is particularly suited for SMEs due to the below threshold open competition format, offering a chance to collaborate with Grwp Cynefin, a sub-central government public authority. Companies with expertise in IT consulting and related services could leverage their skills and innovation by participating in this procurement process, potentially enhancing their market presence and reputation through partnership with a renowned local authority. The project emphasises both price and quality equally in its award criteria, allowing businesses to showcase both cost-effective solutions and high-quality standards.

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Notice Information

Notice Title

Mapio Taith Cwsmer | Customer Journey Mapping

Notice Description

Mae Grwp Cynefin yn gwahodd tendrau gan gwmniau profiadol i ymgymryd a phroses mapio taith cwsmeriaid gynhwysfawr. Grwp Cynefin is seeking proposals from experienced companies to undertake comprehensive customer journey mapping process.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-052c10
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/029721-2025
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£20,000 Under £100K
Lots Value
£20,000 Under £100K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
4 Jun 20251 years ago
Submission Deadline
2 Jul 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Aug 2025 - 31 Dec 2025 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Grwp Cynefin
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CAERNARFON
Postcode
LL54 6LY
Postcode Area
Llandudno
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL3 North Wales
Small Region (ITL 3)
TLL32 Gwynedd
Delivery Location
Not specified
Local Authority
Gwynedd
Electoral Ward
Pen-y-groes
Westminster Constituency
Dwyfor Meirionnydd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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