Summary of the contracting process

The Whittington Health NHS Trust, situated in London, is actively engaging in a procurement process under an open procedure to appoint a single operator for its Retail and Café Services at Whittington Hospital. This services concession contract, extending over a 10-year period, encompasses the operation of multiple outlets including a coffee bar, deli, coffee shop, retail shop, and optional automated retailing. The tender, classified within the services category, emphasises inclusivity, sustainability, and alignment with NHS standards. Key dates include the tender period closing on 28th July 2025, and the subsequent award period ending by 30th September 2025. The procurement is currently in the tender stage, with enquiries closing on 7th July 2025.

This tender provides significant business growth opportunities, especially for enterprises in the restaurant, catering, and retail sectors. The Whittington Health NHS Trust encourages participation from SMEs through its Supplier Academy model. Businesses well-suited for this opportunity would include those capable of delivering innovative, sustainable solutions in compliance with NHS standards for food and retail services. The Trust outlines a balanced focus on price and qualitative criteria, offering considerable scope for growth to operators able to demonstrate social value alignment and an adept understanding of NHS requirements and Government Buying Standards.

Planning

Retail and Café Services – Whittington Health NHS Trust

WHITTINGTON HEALTH NHS TRUST

Contract Timeline

Publication Date

4th June 2025 13:59:14 PM

Planning Deadline

4th June 2025 23:59:59 PM Expired
Contract Summary

Whittington Health NHS Trust is seeking to appoint a single Potential Operator to provide food and non-food retail services across four demised outlets at Whittington Hospital. The opportunity includes: • Coffee bar (31.5 sqm) • Deli (48.3 sqm) • Main entrance coffee shop (c. 20 sqm) • Retail shop area (up to 1,290 sqm) • Automated retailing (as an option) This is a 10-year services concession contract operating under a self-financing model. The Operator will pay a base rent and turnover-based rent, cover service charges and business rates, and must deliver services that are inclusive, sustainable, and aligned with NHS standards. The Trust encourages SME participation through the Supplier Academy model. Operators must demonstrate alignment with social value objectives and NHS food and retail guidelines, including WRAP, Government Buying Standards, and the National Standards for Healthcare Food and Drink.
Contract Details

Open Contracting ID

ocds-h6vhtk-052c88

Publication Source

Find a Tender Service

Procurement Stage

Planning

Procurement Method

N/A

Procurement Method Details

N/A

Procurement Category

Services

Tender Suitability

Framework / DPS
Contract Classification

CPV Code(s)

CPV Division(s)
Awarding Authority

WHITTINGTON HEALTH NHS TRUST

Buyer Name

Buyer Email

nana.sarfo-tawiah@nhs.net

Buyer Phone

Buyer Address

HIGHGATE HILL

LONDON

N19 5NF

United Kingdom

View contract on Find a Tender Service

Retail and Café Services – Whittington Health NHS Trust

WHITTINGTON HEALTH NHS TRUST

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority