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Support for Victims of Modern Slavery (SVMS) Contract

Home Office

This public procurement record has 4 releases in its history.

Award

22 Sep 2026 at 13:25

UK6 - Contract Award Notice
Tender

09 Jul 2025 at 14:15

UK4 - Tender Notice
PlanningUpdate

12 Jun 2025 at 14:59

UK1 - Pipeline Notice
Planning

05 Jun 2025 at 13:42

UK1 - Pipeline Notice
Summary of the contracting process

The Home Office commissioned a national support service for adult victims of modern slavery identified through the National Referral Mechanism in England and Wales. The service is intended to help people leave exploitation, remain safe, recover and move towards independence, replacing the existing victim care arrangement. It combines specialist support workers, assessments, support plans, referrals and advocacy with safe shared, family and individual accommodation, transport, means-tested financial assistance, deposit and move-in funding, psychological assessments and short-term therapeutic support. It also includes translation and interpretation, a victim portal, data capture and sharing, a resource hub, monitoring and evaluation, and partnership working with public, voluntary and other organisations. Delivery covers England, Wales and regions across central, northern and southern England.

The procurement is complete and was awarded to The Salvation Army Trustee Company on 22 September 2026. It used an open competitive flexible procedure, with conditions of participation, an initial tender, negotiation and a best and final offer before award. Four final-stage bids were received. The award is £640 million gross, covering a contract from 13 October 2026 to 12 October 2032, with an extension option taking the maximum period to 12 October 2035. There is one national lot. Evaluation weighted quality at 80% and price at 20%; quality included user outcomes and financial support, support workers, accommodation and transport, psychological assistance, technology, integration, mobilisation, performance management, partnership working and social value. The contract is above the applicable threshold.

This requirement suits a lead provider able to integrate complex, nationally distributed victim-support services rather than deliver one isolated service line. Credible competitors would need trauma-informed support workers, outreach, safeguarding and specialist case management, alongside the capacity to arrange suitable accommodation, transport, financial assistance and psychological support. They would also need strong referral and partnership networks spanning local authorities, health services, job centres, asylum support and voluntary organisations, with reliable transition pathways for service users. The winning model demonstrates the importance of managing a broad supply chain, including accommodation, wellbeing, translation, interpretation, digital, technology and consultancy partners. Future credibility on this requirement would require robust data governance, user-facing digital tools, performance monitoring, mobilisation capability, service integration, social-value delivery and resilience to changing demand and policy.

How relevant is this notice?

Notice Information

Notice Title

Support for Victims of Modern Slavery (SVMS) Contract

Notice Description

Modern Slavery is an umbrella term that encompasses human trafficking, slavery, servitude and forced or compulsory labour. It cruelly destroys the lives of victims who are exploited by criminals for profit, often in seemingly legitimate businesses. The Modern Slavery Unit, within the Home Office's Modern Slavery Directorate, is responsible for leading the Government's response to modern slavery. Modern slavery is a barbaric crime that dehumanises people for profit. The Government is committed to tackling it in all its forms and to giving survivors the support and certainty they need to recover. The UK is committed to meeting its obligations and to providing effective support to ensure that victims are assisted in their recovery from their experiences of exploitation or trafficking. These obligations are currently met through the Modern Slavery Victim Care Contract (MSVCC) which provides specialist support to adult victims of exploitation and trafficking identified through the NRM in England and Wales, as well as support delivered through wider state services. The new Support for Victims of Modern Slavery (SVMS) contract will replace the MSVCC. The SVMS service will lift modern slavery victims out of exploitation, keep them safe, and provide temporary tailored needs-based support to assist them in their recovery and reduce their risk of re-exploitation. It will be innovative, flexible, responsive to demand, and adaptive to the needs of Service Users. It will facilitate the smooth transition of Service Users out of the service when contracted support is no longer required, through alignment with other statutory services and productive partnerships with statutory and non-statutory organisations. It will harness new data and technology advancements to support Service Users and deliver contract efficiency. The following key pillars and enablers will be required as part of SVMS service provision. Support worker: each Service User is assigned a Support Worker who plays a central role in their recovery. Support Workers complete the assessment process, develop Support Plans and conduct monthly support meetings with Service Users to review progress and adjust support as needed. This includes providing referrals, advocacy and access to services across social, legal, psychological and health domains. Support Workers operate to defined minimum standards to ensure a high quality and consistent level of support across all cases, receive enhanced, trauma-informed training and have access to specialist resources for complex cases. Emphasis is placed on consistency of care, ensuring that Service Users experience reliable and coordinated support across geographical areas. Suppliers shall respond to the needs of staff, ensuring their safety and supporting their overall well-being. Accommodation: Service Users at risk of re-exploitation or destitution can access safe accommodation that meets their needs and level of independence. A range of shared single sex, family and individual units will be available, which must meet minimum standards stipulated in the Authority's requirements and be regularly and well maintained. A transport service safely transports Service Users to the accommodation and on to alternative accommodation when they are required to exit. Most Service Users will not require accommodation from the service and will receive outreach support. Financial support: Service Users will be paid means-tested financial support payments to meet their essential living needs and recovery needs. A deposit grant and move-in funding is available to help eligible Service Users secure suitable long-term accommodation. Psychological assistance: Service Users are entitled to psychological assistance, including a Mental Health Assessment by a qualified healthcare professional. Should the assessor deem local NHS service wait times do not align to the urgency of the identified need, the Service User would be in scope to receive short-term therapeutic support. This support is documented in a Psychological Support Plan. Referrals are made by Support Workers, and therapy is primarily delivered remotely to increase accessibility. Digital tools and technology: The service includes digital solutions to enhance accessibility and engagement, including streamlined data capture and sharing across the contract, automated translation and interpretation, a victim portal for Service Users to access personal information and track progress, and a resource hub with information on rights, entitlements, and external services. The Supplier will design, maintain, and report on these systems as part of monitoring and evaluation. Partnership working across the supply chain and a range of external support providers and stakeholders such as local authorities, job centres, GPs and asylum support services will ensure Service Users can access longer-term support pathways and transition to independence outside the service.

Lot Information

Lot 1

Renewal: The period or periods of up to 3 years from the end of the Initial Term (the "Extension Period"). The Authority may elect to extend the Term by giving at least six (6) months' notice before the end of the Initial Term or any existing Extension Period for any period provided that in aggregate the Extension Period(s) shall not exceed a maximum of three (3) years from end of the Initial Term. Please note the estimated contract value includes the optional extension period of up to 3 years. As such, it represents a maximum value should the extension period be exercised in full at the Authority's sole discretion. The initial 6-year value is a range from PS445m (ex VAT) to PS525m (ex VAT) or a range of PS535m (Inc VAT) to PS630m (Inc VAT), which is also the estimated initial value of the contract that would be awarded to the successful supplier. This estimated initial value is given as a range to encourage suppliers to consider potential efficiency savings to achieve good value for money while delivering positive outcomes for victims.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05439e
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/089629-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

55 - Hotel, restaurant and retail trade services

60 - Transport services (excl. Waste transport)

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services

98 - Other community, social and personal services

CPV Codes

55250000 - Letting services of short-stay furnished accommodation

60140000 - Non-scheduled passenger transport

72222300 - Information technology services

79111000 - Legal advisory services

79530000 - Translation services

79540000 - Interpretation services

85312300 - Guidance and counselling services

85312400 - Welfare services not delivered through residential institutions

85321000 - Administrative social services

98330000 - Physical well-being services

98341100 - Accommodation management services

Notice Value(s)

Tender Value
£800,000,000 £100M-£1B
Lots Value
£800,000,000 £100M-£1B
Awards Value
£640,000,000 £100M-£1B
Contracts Value
Not specified

Notice Dates

Publication Date
22 Sep 20261 months ago
Submission Deadline
26 Sep 2025Expired
Future Notice Date
27 Jun 2025Expired
Award Date
22 Sep 20261 months ago
Contract Period
13 Oct 2026 - 12 Oct 2032 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Home Office
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 4DF
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England), TLL Wales
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

The Salvation Army

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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