Planning

UHB Enterprise ITSM

UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST

This public procurement record has 1 release in its history.

Planning

05 Jun 2025 at 14:20

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The University Hospitals Birmingham NHS Foundation Trust is currently in the planning stage of a public procurement process for a project titled "UHB Enterprise ITSM." This initiative falls under the "IT services" category and is located in Birmingham, United Kingdom. The procurement process is spearheaded by a major teaching hospital that requires a comprehensive IT service management solution. Key dates to note include the deadline for the market engagement exercise, which is set for 26th June 2025. Interested parties are requested to provide their responses via the Health Family Single eCommercial System Portal.

This procurement offers substantial opportunities for businesses specialising in IT services, software development, and system management. The project is well-suited for small and medium enterprises (SMEs) due to its flexible engagement and suitability indications. The services required include IT consultancy, software development, and support for a vast IT infrastructure serving approximately 27,000 users. Successful businesses can expect to contribute to critical IT functions for a prominent healthcare provider, enhancing their portfolio and positioning themselves for growth in the public sector.

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Notice Information

Notice Title

UHB Enterprise ITSM

Notice Description

University Hospitals Birmingham NHS Foundation Trust (UHB) is a major teaching hospital in England and the West Midlands, serving regional, national, and international populations. It comprises Birmingham Heartlands Hospital, Birmingham Chest Clinic, Good Hope Hospital, Queen Elizabeth Hospital Birmingham, Solihull Hospital, and various Community Services. UHB IT Services delivers IT Services to circa 27,000 service users and is forecast to transact over 200,000 support transactions this year. The estate comprises over 900 servers (physical and virtual) and 22,500 desktop and mobile computer devices spread over multiple locations. The IT Services department of University Hospitals Birmingham consist of circa. 450 members of staff delivering a wide variety of services via ITIL aligned processes and functions including but not limited to: Service Desk Incident Management Problem Management Request fulfilment and ability to track resources and changes Event Manage Identity Management Change Management Asset & Configuration Management (CMDB) Service Level Management Service Catalogue Management Supplier Management Knowledge Management Service Continuity Management Information Security Management

Planning Information

Potential suppliers are requested to respond to the full requirements, as detailed in Annex 1 Full Requirements ITSM Replacement Project V3.0.xlsx with confirmation of ability to meet the requirement, a description of how their product meets the requirement, and which module (if applicable) the requirement is met with. Suppliers must provide estimated costs for their product, including module breakdown, implementation, and ongoing support. Bidders should respond to both the 3 year and 5 year worksheets within the Annex 2 Indicative Cost Schedule. Procurement Process The procurement process will be subject to further approvals and this Pre-Market Engagement Exercise will help form the tender process so currently, the route to market is unknown. Suppliers wishing to participate in this market engagement exercise and express an interest in this requirement should respond to the questionnaire via the online form on the Health Family Single eCommercial System Portal (Atamis) by 13:00 on Thursday 26th June 2025. https://health-family.force.com/s/Welcome Please search for C366780 To View documents please register interest and then navigate "My Proposals and quotes"

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0543d0
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/030323-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48781000 - System management software package

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Jun 20258 months ago
Submission Deadline
Not specified
Future Notice Date
26 Jun 2025Expired
Award Date
Not specified
Contract Period
20 Nov 2025 - 29 Dec 2030 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST
Contact Name
Not specified
Contact Email
andrew.gough2@uhb.nhs.uk
Contact Phone
Not specified

Buyer Location

Locality
BIRMINGHAM
Postcode
B15 2WB
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
Not specified
Local Authority
Birmingham
Electoral Ward
Edgbaston
Westminster Constituency
Birmingham Edgbaston

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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