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RBGKEW1447 - Face to face membership sales services

Royal Botanic Gardens, Kew

This public procurement record has 2 releases in its history.

TenderCancellation

23 Jul 2025 at 15:29

UK12 - Procurement Termination Notice
Tender

11 Jun 2025 at 12:05

UK4 - Tender Notice
Summary of the contracting process

The Royal Botanic Gardens, Kew initiated a procurement process under the tender title "RBGKEW1447 - Face to face membership sales services" aimed at enhancing their membership sales strategy. The procurement falls under the services category, specifically recruitment services, and seeks a face-to-face membership sales agency to expand Kew’s membership. Located in Richmond, United Kingdom, the process was carried out under an open and competitive flexible procedure. Initially active, the tender was cancelled as of 23rd July 2025, but the organisation plans to re-advertise in Autumn 2025 after reviewing and updating the specification. The process began on 11th June 2025, with a significant deadline for expressions of interest on 8th July 2025, and the overall process aimed to conclude by 14th October 2025.

This tender presents an exciting opportunity for agencies specialising in membership sales, especially those capable of conducting innovative and collaborative sales efforts on-site. With a projected contract value of £336,000, extending potentially for two years, it represents a meaningful business growth opportunity for agencies skilled in enhancing client memberships and sales strategies. Firms with expertise in staffing, innovative sales generation, and methods aligned with Equality, Diversity, and Inclusion principles would be particularly well-suited to compete when this tender is re-issued. The strategic partnership Kew envisages would be instrumental in doubling their membership in the next five years, making it a lucrative chance for businesses in the sector to establish a prestigious client relationship with a renowned public authority.

How relevant is this notice?

Notice Information

Notice Title

RBGKEW1447 - Face to face membership sales services

Notice Description

We are looking to procure a supplier to initiate and close membership sales to prospective members face-to-face, on site at Kew Gardens. RBG, Kew has a successful membership scheme with over 100,000 members on around 80,000 memberships. This is made up of around 20,000 new sales and 60,000 renewals each year. We have ambitious plans to double our membership over the coming five years and we are seeking a partnership with a face-to-face membership sales agency to support this ambition. We have an existing contract in place for this service, and our current contract for this service delivers up to 10% of our annual sales. We are seeking a supplier who can support us to grow this in line with our ambitious plans. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Richmond:-Recruitment-services./VW4C5ERNS2 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/VW4C5ERNS2

Lot Information

Lot 1

Renewal: One extension of up to a maximum of 2 years

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-054697
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/042458-2025
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK12 - Procurement Termination Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79600000 - Recruitment services

Notice Value(s)

Tender Value
£280,000 £100K-£500K
Lots Value
£280,000 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
23 Jul 20251 years ago
Submission Deadline
2 Jul 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Nov 2025 - 31 Oct 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Cancelled
Lots Status
Cancelled
Awards Status
Cancelled
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Royal Botanic Gardens, Kew
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
RICHMOND
Postcode
TW9 3AE
Postcode Area
Twickenham
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI75 Hounslow and Richmond upon Thames
Delivery Location
TLI3 Inner London - West
Local Authority
Richmond upon Thames
Electoral Ward
Kew
Westminster Constituency
Richmond Park

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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