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vFire additional licences and associated maintenance and support

Business Services Organisation Procurement and Logistics Service

This public procurement record has 4 releases in its history.

Award

14 Aug 2025 at 16:56

UK7 - Contract Details Notice
Award

26 Jun 2025 at 08:41

UK7 - Contract Details Notice
Award

12 Jun 2025 at 16:03

UK6 - Contract Award Notice
Award

12 Jun 2025 at 14:23

UK5 - Transparency Notice
Summary of the contracting process

The recent public procurement process initiated by the Business Services Organisation Procurement and Logistics Service of Belfast focuses on acquiring additional vFire licences and associated maintenance and support. As part of this process, a direct award contract was granted to Alemba Limited, a Cambridge-based SME and the sole provider of the vFire IT Service Management toolset. This contract, active since 18th July 2025, will run until March 2027 with an option for extension, being annually reviewed until 31st March 2029. The procurement falls under the services category, specifically IT services including consulting, software development, and support. The procurement method utilised was a direct award due to the exclusive rights held by DXC Technology who owns the intellectual property, the process was legally anchored by UKPGA 2023/54 legislation.

This tender represents a strategic opportunity for businesses specialised in IT services, particularly those that can offer complementary tools or services alongside Alemba Limited for the vFire ITSM toolset. The procurement highlights the growth in the IT support needs of the Business Services Organisation, reflecting increased demand driven by staff expansion within BSO and ensuring service level agreements with HSC customers are met. Enterprises looking to collaborate or provide supplementary services to Alemba, such as specialised training or IT consultancy services, may find avenues for growth by leveraging the partnership and filling any potential support gaps associated with the deployment and enhancement of the vFire ITSM capabilities.

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Notice Information

Notice Title

vFire additional licences and associated maintenance and support

Notice Description

Alemba are the Global owner of the vFire IT Service Management (ITSM) toolset product and as such are the sole official provider for this product. BSO ITS has grown in recent years and vFire is the main tool used by all BSO ITS staff to deliver IT Services to end users within the agreed SLA. Use of vFire\ASM toolset will mean that the provision of IT Services can be monitored and reviewed to ensure that HSC customer SLA targets are met via use of the vFire ITSM toolset. BSO ITS staff levels have grown in recent years and vFire is the main tool used by all BSO ITS staff to deliver IT Services to end users within the agreed SLA. There has been no major investment by BSO ITS in terms of licences despite staff levels increasing by over 100% since preCOVID. PS1,974,000.00 has been previously Direct Awarded to Alemba for Vfire Licences and Support. It is our intention to complete a further Direct Award to the value of PS105,000.00 (exclusive of vat). We wish to review this on an annual basis until 31st March 2029.

Procurement Information

Alemba are the Global owner of the vFire IT Service Management (ITSM) toolset product and as such are the sole official provider for this product. BSO ITS has grown in recent years and vFire is the main tool used by all BSO ITS staff to deliver IT Services to end users within the agreed SLA. Use of vFire\ASM toolset will mean that the provision of IT Services can be monitored and reviewed to ensure that HSC customer SLA targets are met via use of the vFire ITSM toolset. We wish to rely on schedule 5 section 5 (a) due to DXC having the intellectual property rights. They are the only supplier able to provide the services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0547bf
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/048935-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£105,000 £100K-£500K
Contracts Value
£105,000 £100K-£500K

Notice Dates

Publication Date
14 Aug 20251 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
24 Jun 20242 years ago
Contract Period
18 Jul 2025 - 31 Mar 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Business Services Organisation Procurement and Logistics Service
Additional Buyers

Business Services Organisation

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BELFAST
Postcode
BT2 8DQ
Postcode Area
Northern Ireland
Country
Northern Ireland
Major Region (ITL 1)
TLN Northern Ireland
Basic Region (ITL 2)
TLN0 Northern Ireland
Small Region (ITL 3)
TLN06 Belfast
Delivery Location
Not specified
Local Authority
Belfast
Electoral Ward
Central
Westminster Constituency
Belfast South and Mid Down

Supplier Information

Number of Suppliers
1
Supplier Name

ALEMBA LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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