Award

ITSM Software and Licences - S504673

NORFOLK COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

17 Jun 2025 at 12:43

Summary of the contracting process

Norfolk County Council, a sub-central government public authority located in Norwich, has completed its procurement process for an IT service management (ITSM) software and licences intended to enhance productivity and customer self-service for external clients. The contract, titled "ITSM Software and Licences - S504673," was awarded on 1st June 2025, following its initiation as a tender, and remains active until 30th November 2027. This procurement falls into the 'goods' industry category, focusing on computer equipment and supplies, and was conducted using a below-threshold procurement method.

This contract presents substantial opportunities for businesses involved in computer equipment and IT solutions, particularly those offering scalable IT management services. The successful supplier, Kaseya International (UK) Limited, exemplifies the kind of small and medium-sized enterprise (SME) well-positioned to compete for such opportunities, showcasing the potential for similar businesses to engage with public sector contracts that facilitate business growth through enhanced technological offerings.

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Notice Title

ITSM Software and Licences - S504673

Notice Description

TSM Software and licences to be used for external customers to increase productivity and customer self service options.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-054e4d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/032963-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Below threshold - unknown
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages


CPV Codes

30200000 - Computer equipment and supplies

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£34,500 Under £100K

Notice Dates

Publication Date
17 Jun 20258 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
31 May 20258 months ago
Contract Period
1 Jun 2025 - 30 Nov 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
NORFOLK COUNTY COUNCIL
Contact Name
Not specified
Contact Email
sourcingteam@norfolk.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
NORWICH
Postcode
NR1 2DH
Post Town
Norwich
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
Not specified

Local Authority
Norwich
Electoral Ward
Lakenham
Westminster Constituency
Norwich South

Supplier Information

Number of Suppliers
1
Supplier Name

KASEYA INTERNATIONAL (UK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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