Planning

Ostara Care Call

NEWCASTLE CITY COUNCIL

This public procurement record has 2 releases in its history.

PlanningUpdate

20 Feb 2026 at 12:18

UK2 - Preliminary Market Engagement Notice
Planning

18 Jun 2025 at 11:48

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Newcastle City Council is currently in the planning stage for the procurement process titled "Ostara Care Call", which is aimed at enhancing its home care service offered to approximately 3,000 customers. The Council is seeking market engagement to explore options for a new telecare, telehealth, and lone-working solution. Updates related to this procurement will be posted through the Open UK platform, with a key milestone scheduled for July 2nd, 2025. The procurement process falls under the services category, with key classifications including software package and information systems, and vehicle-fleet management services. The contract is expected to start on 31st March 2026 and potentially extend until 2032, covering the region UKC in the United Kingdom.

This tender presents significant growth opportunities for businesses specialising in telecare, telehealth, and software solutions for autonomous systems, particularly those familiar with the demands of the public sector and who can operate within the complex regulatory framework outlined by the UK Public General Acts. The Council is interested in gaining insights from suppliers that can enhance the scope and efficacy of their service delivery. Businesses offering innovative technology solutions that can improve efficiency and safety of home care services will find this tender appealing. Particularly those experienced in managing large-scale implementations, along with robust fleet and information system capabilities, may gain a competitive advantage in this procurement process.

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Notice Information

Notice Title

Ostara Care Call

Notice Description

The Ostara service is operated by Newcastle City Council (NCC) and provides home care service to around 3,000 customers, with an ambition to grow further. The service is considering options for the possible future procurement of a new telecare, telehealth and lone working solution. The City Council is looking to engage with suppliers to understand how they would do it and what they would like to see in the scope of a contract. This market intelligence will help inform the scope of a potential contract. All updates will be posted via: Open: https://www.open-uk.org/ Project Reference: 008777 - Ostara Care Call

Planning Information

All updates will be posted via: Open: https://www.open-uk.org/ Project Reference: 008777 - Ostara Care Call

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-054f00
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/015648-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

50 - Repair and maintenance services

CPV Codes

48000000 - Software package and information systems

50111100 - Vehicle-fleet management services

Notice Value(s)

Tender Value
£250,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
20 Feb 20262 days ago
Submission Deadline
Not specified
Future Notice Date
2 Jul 2025Expired
Award Date
Not specified
Contract Period
30 Mar 2026 - 30 Mar 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NEWCASTLE CITY COUNCIL
Contact Name
Not specified
Contact Email
corporate.procurement.team@newcastle.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE1 8QH
Post Town
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC North East (England)
Local Authority
Newcastle upon Tyne
Electoral Ward
Monument
Westminster Constituency
Newcastle upon Tyne Central and West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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