Planning

Customer Experience Platform

ROTHERHAM BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Planning

18 Jun 2025 at 15:17

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Rotherham Borough Council is currently in the planning stage of a procurement process aimed at developing a "Customer Experience Platform." The process is designed to engage suppliers who can enhance the Council's strategic vision of delivering an engaging, accessible, and efficient customer experience for residents. The procurement falls under the 'goods' category, specifically focusing on software packages and information systems. Located in the United Kingdom, specifically Rotherham, the initial engagement requires submissions to be returned via the YORtender portal by the 8th of July, 2025, as part of its preliminary market engagement notice. The contract period for the project is planned to commence on the 18th of December, 2026, and conclude by the 17th of December, 2031.

This tender presents significant opportunities for businesses within the software and information systems sector, particularly those capable of delivering innovative customer experience solutions. Companies focusing on interactive and user-friendly digital platforms would find this an ideal opportunity to showcase their capabilities and align with Rotherham Borough Council's objectives. The invitation to submit relevant insights as part of the Request for Information process offers a preliminary engagement point that could potentially lead to long-term collaboration with the Council. Businesses with experience in local government projects or those specialising in customer interaction and engagement solutions are particularly well-positioned to compete for this opportunity.

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Notice Information

Notice Title

Customer Experience Platform

Notice Description

Rotherham Metropolitan Borough Council ("the Council") is seeking to engage with solution providers who can support their strategic vision of delivering a customer experience that is engaging, accessible, and efficient for all residents. This notice forms part of a market research exercise aimed at assessing current market capabilities and understanding whether potential suppliers are able to meet the Council's requirements as outlined in a Request for Information (RFI) document. Organisations that believe they can meet these requirements and are willing to share relevant insights or information that may assist the Council in shaping its approach are invited to complete the RFI via the YORtender portal at www.yortender.co.uk.

Planning Information

Engagement in this exercise is via YORtender: https://yortender.eu-supply.com/ctm/supplier/publictenders?B=YORTENDER There is a timetable included within the RFI document. All correspondence in relation to this exercise will be carried out via the YORtender portal. Submissions to be returned via the YORtender portal by 08/07/2025.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-054f5a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/033460-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Jun 20258 months ago
Submission Deadline
Not specified
Future Notice Date
8 Jul 2025Expired
Award Date
Not specified
Contract Period
18 Dec 2026 - 17 Dec 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ROTHERHAM BOROUGH COUNCIL
Contact Name
Not specified
Contact Email
procurement.corporate@rotherham.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
ROTHERHAM
Postcode
S60 1AE
Post Town
Sheffield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE34 Rotherham
Delivery Location
TLE31 Barnsley, Doncaster and Rotherham
Local Authority
Rotherham
Electoral Ward
Boston Castle
Westminster Constituency
Rotherham

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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