Customer Experience Platform

ROTHERHAM BOROUGH COUNCIL

There is 1 contract in this contracting process.

Summary of the contracting process

Rotherham Borough Council is currently in the planning stage of a procurement process aimed at developing a "Customer Experience Platform." The process is designed to engage suppliers who can enhance the Council's strategic vision of delivering an engaging, accessible, and efficient customer experience for residents. The procurement falls under the 'goods' category, specifically focusing on software packages and information systems. Located in the United Kingdom, specifically Rotherham, the initial engagement requires submissions to be returned via the YORtender portal by the 8th of July, 2025, as part of its preliminary market engagement notice. The contract period for the project is planned to commence on the 18th of December, 2026, and conclude by the 17th of December, 2031.

This tender presents significant opportunities for businesses within the software and information systems sector, particularly those capable of delivering innovative customer experience solutions. Companies focusing on interactive and user-friendly digital platforms would find this an ideal opportunity to showcase their capabilities and align with Rotherham Borough Council's objectives. The invitation to submit relevant insights as part of the Request for Information process offers a preliminary engagement point that could potentially lead to long-term collaboration with the Council. Businesses with experience in local government projects or those specialising in customer interaction and engagement solutions are particularly well-positioned to compete for this opportunity.

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Planning

Customer Experience Platform

ROTHERHAM BOROUGH COUNCIL

Contract Timeline

Publication Date

18th June 2025 15:17:54 PM

Planning Deadline

8th July 2025 22:59:59 PM Expired
Contract Summary

Rotherham Metropolitan Borough Council ("the Council") is seeking to engage with solution providers who can support their strategic vision of delivering a customer experience that is engaging, accessible, and efficient for all residents. This notice forms part of a market research exercise aimed at assessing current market capabilities and understanding whether potential suppliers are able to meet the Council's requirements as outlined in a Request for Information (RFI) document. Organisations that believe they can meet these requirements and are willing to share relevant insights or information that may assist the Council in shaping its approach are invited to complete the RFI via the YORtender portal at www.yortender.co.uk.
Contract Details

Open Contracting ID

ocds-h6vhtk-054f5a

Publication Source

Find a Tender Service

Procurement Stage

Planning

Procurement Method

N/A

Procurement Method Details

N/A

Procurement Category

Goods

Tender Suitability

Framework / DPS
Contract Classification

CPV Code(s)

CPV Division(s)
Awarding Authority

ROTHERHAM BOROUGH COUNCIL

Buyer Name

Buyer Email

procurement.corporate@rotherham.gov.uk

Buyer Phone

Buyer Address

Riverside House, Main Street

Rotherham

S60 1AE

United Kingdom

View contract on Find a Tender Service

Customer Experience Platform

ROTHERHAM BOROUGH COUNCIL

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority