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Extension of Intrepid System

Health Education and Improvement Wales (HEIW)

This public procurement record has 2 releases in its history.

Award

30 Jun 2025 at 08:48

UK7 - Contract Details Notice
Award

23 Jun 2025 at 12:33

UK5 - Transparency Notice
Summary of the contracting process

Health Education and Improvement Wales (HEIW) has completed a procurement process regarding the extension of the Intrepid IT system, a project managed under the industry category of Software Support Services. This contract was awarded directly to Vitalhub UK Limited, highlighting the specialised nature of the procurement. The procurement stage was a direct award, completed to ensure continuity while resolving issues related to the transition to a new system. Situated in Cardiff, under Welsh devolved regulations, the contract holds the possibility of continuation from 1st July 2025 to 30th September 2025, with an option to extend until 31st December 2025, if required.

This procurement offers opportunities for businesses specialising in software support services, particularly those that provide bespoke system maintenance solutions. Given the direct award methodology, businesses aiming to participate in similar future tenders would benefit from developing niche expertise and establishing strategic partnerships with governmental entities like HEIW. Additionally, firms capable of addressing compatibility requirements and technical constraints akin to those presented by the Intrepid system would be well-suited to compete in this arena. The contract underlines the demand for suppliers that can assure seamless access to critical systems, which is pivotal for entities reliant on technology-driven solutions for operational efficacy.

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Notice Information

Notice Title

Extension of Intrepid System

Notice Description

Health Education and Improvement Wales (HEIW) awarded a direct contract to Hicom Technologies Ltd (parent company: Vitalhub UK Limited) for the continued provision and support of the Intrepid IT system. The proposed contract covers a 3-month extension from 1st July 2025 to 30th September 2025, with an option for an additional 3-month period ending 31st December 2025. The Intrepid system is a proprietary platform developed and supported exclusively by Hicom Technologies Ltd. Due to technical constraints and compatibility requirements, including the need for uninterrupted access to critical trainee data and payroll functionality, no alternative supplier can provide the required services. This extension ensures continuity of service while the transition to a new system is being resolved following issues encountered during the initial rollout.

Procurement Information

Health Education and Improvement Wales (HEIW) awarded a direct contract to Hicom Technologies Ltd (parent company: Vitalhub UK Limited) for the continued provision and support of the Intrepid IT system. The proposed contract covers a 3-month extension from 1st July 2025 to 30th September 2025, with an option for an additional 3-month period ending 31st December 2025. The Intrepid system is a proprietary platform developed and supported exclusively by Hicom Technologies Ltd. Due to technical constraints and compatibility requirements, including the need for uninterrupted access to critical trainee data and payroll functionality, no alternative supplier can provide the required services. This extension ensures continuity of service while the transition to a new system is being resolved following issues encountered during the initial rollout.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0551ac
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/035947-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72261000 - Software support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£205,366 £100K-£500K
Contracts Value
£205,366 £100K-£500K

Notice Dates

Publication Date
30 Jun 20251 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
23 Jun 20251 years ago
Contract Period
1 Jul 2025 - 30 Sep 2025 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Health Education and Improvement Wales (HEIW)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CARDIFF
Postcode
CF15 7QQ
Postcode Area
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL51 Central Valleys and Bridgend
Delivery Location
Not specified
Local Authority
Rhondda Cynon Taf
Electoral Ward
Taff's Well
Westminster Constituency
Cardiff North

Supplier Information

Number of Suppliers
1
Supplier Name

Vitalhub UK Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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