Award

Cisco Call Manager Renewal

FINANCIAL OMBUDSMAN SERVICE LIMITED

This public procurement record has 1 release in its history.

Award

26 Jun 2025 at 12:17

UK7 - Contract Details Notice
Summary of the contracting process

The public procurement process described involves the Financial Ombudsman Service Limited, located in London, acting as the buying organisation for the "Cisco Call Manager Renewal" contract. This procurement falls under the "goods" industry category, specifically relating to software packages and information systems. The process is in the Award stage, with the contract having been signed on 23rd May 2025 and active from 1st June 2025 to 31st May 2026. The procurement method used was limited, indicating a below-threshold, limited competition approach. The location of service delivery is in the United Kingdom, with the legal basis grounded in the UKPGA 2023/54 legislation.

This tender presents a significant opportunity for businesses specialising in software licencing and support services, especially those experienced with Cisco products. SOFTCAT PLC has been awarded the contract, indicating the demand for large, well-established suppliers capable of handling sizable procurement contracts. However, smaller or niche firms with expertise in call management technology and competitive pricing structures may position themselves as viable contenders for similar opportunities in the future. Businesses looking to expand their portfolio in public sector contracting would find this sector promising due to its consistent need for technological upgrades and support services.

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Notice Information

Notice Title

Cisco Call Manager Renewal

Notice Description

The provision of licencing and support for Cisco Call Manager

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-055427
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/035401-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Below threshold - limited competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£146,045 £100K-£500K

Notice Dates

Publication Date
26 Jun 20258 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
22 May 20259 months ago
Contract Period
31 May 2025 - 31 May 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FINANCIAL OMBUDSMAN SERVICE LIMITED
Contact Name
Not specified
Contact Email
procurement.enquiries@financial-ombudsman.org.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
E14 9SR
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

SOFTCAT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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