Notice Information
Notice Title
EMu Support and Maintenance 5-year agreement
Notice Description
Required goods: Maintenance renewal from Axiell Services or works: EMu Support and Maintenance Cost for 5 years: PS60,034.48 (ex. VAT) Supply: Axiell to supply support and maintenance to the Royal Armouries for EMu via online customer service portal, service desk telephone. The scope of services to be provided under this 5-year agreement shall include, but not be limited to, the following: Software Updates and Upgrades: Provision of all applicable EMu software updates and upgrades released during the contract period, including associated documentation and installation support. Support via Service Desk (Hornbill) or Telephone/Teams: Responsive and reliable support services delivered through the Royal Armouries' designated service desk (Hornbill) or via telephone/Microsoft Teams, adhering to agreed-upon service level agreements (SLAs). Maintenance: Proactive maintenance services to ensure the ongoing stability, performance, and security of the EMu system, including but not limited to database maintenance, performance monitoring, and issue resolution. Regular Server Updates: Coordination and implementation of regular server updates, including necessary testing and validation, to maintain system security and compatibility. All server updates must be communicated with Documentation officer as per section "Contact".
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-05564b
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/036253-2025
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- UK7 - Contract Details Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Below threshold - unknown
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
71 - Architectural, construction, engineering and inspection services
72 - IT services: consulting, software development, Internet and support
92 - Recreational, cultural and sporting services
-
- CPV Codes
71356300 - Technical support services
72253000 - Helpdesk and support services
92500000 - Library, archives, museums and other cultural services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £60,034 Under £100K
Notice Dates
- Publication Date
- 30 Jun 20257 months ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 29 Jun 20257 months ago
- Contract Period
- 30 Jun 2025 - 30 Jun 2030 Over 5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- ROYAL ARMOURIES MUSEUM
- Contact Name
- Not specified
- Contact Email
- procurement@armouries.org.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- LEEDS
- Postcode
- LS10 1LT
- Post Town
- Leeds
- Country
- England
-
- Major Region (ITL 1)
- TLE Yorkshire and The Humber
- Basic Region (ITL 2)
- TLE4 West Yorkshire
- Small Region (ITL 3)
- TLE42 Leeds
- Delivery Location
- Not specified
-
- Local Authority
- Leeds
- Electoral Ward
- Hunslet & Riverside
- Westminster Constituency
- Leeds South
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/036253-2025
30th June 2025 - Contract details notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-05564b-2025-06-30T17:12:07+01:00",
"date": "2025-06-30T17:12:07+01:00",
"ocid": "ocds-h6vhtk-05564b",
"initiationType": "tender",
"parties": [
{
"id": "GB-PPON-PCCZ-9656-MDZP",
"name": "Royal Armouries Museum",
"identifier": {
"scheme": "GB-PPON",
"id": "PCCZ-9656-MDZP"
},
"address": {
"streetAddress": "Armouries Drive",
"locality": "Leeds",
"postalCode": "LS10 1LT",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKE42"
},
"contactPoint": {
"email": "procurement@armouries.org.uk"
},
"roles": [
"buyer"
],
"details": {
"classifications": [
{
"scheme": "UK_CA_TYPE",
"id": "publicAuthorityCentralGovernment",
"description": "Public authority - central government"
}
]
}
},
{
"id": "GB-FTS-152957",
"name": "Axiell ALM Ltd",
"address": {
"streetAddress": "Fenchurch House, 12 King Street",
"locality": "Nottingham",
"postalCode": "NG1 2AS",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKF14"
},
"contactPoint": {
"email": "martin.helliwell@axiell.com"
},
"roles": [
"supplier"
],
"details": {
"scale": "sme",
"vcse": false
}
}
],
"buyer": {
"id": "GB-PPON-PCCZ-9656-MDZP",
"name": "Royal Armouries Museum"
},
"tender": {
"id": "A-0011",
"legalBasis": {
"id": "2023/54",
"scheme": "UKPGA",
"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
},
"title": "EMu Support and Maintenance 5-year agreement",
"description": "Required goods: Maintenance renewal from Axiell Services or works: EMu Support and Maintenance Cost for 5 years: PS60,034.48 (ex. VAT) Supply: Axiell to supply support and maintenance to the Royal Armouries for EMu via online customer service portal, service desk telephone. The scope of services to be provided under this 5-year agreement shall include, but not be limited to, the following: Software Updates and Upgrades: Provision of all applicable EMu software updates and upgrades released during the contract period, including associated documentation and installation support. Support via Service Desk (Hornbill) or Telephone/Teams: Responsive and reliable support services delivered through the Royal Armouries' designated service desk (Hornbill) or via telephone/Microsoft Teams, adhering to agreed-upon service level agreements (SLAs). Maintenance: Proactive maintenance services to ensure the ongoing stability, performance, and security of the EMu system, including but not limited to database maintenance, performance monitoring, and issue resolution. Regular Server Updates: Coordination and implementation of regular server updates, including necessary testing and validation, to maintain system security and compatibility. All server updates must be communicated with Documentation officer as per section \"Contact\".",
"status": "complete",
"procurementMethodDetails": "Below threshold - unknown",
"lots": [
{
"id": "1",
"status": "complete"
}
]
},
"awards": [
{
"id": "1",
"status": "active",
"mainProcurementCategory": "services",
"suppliers": [
{
"id": "GB-FTS-152957",
"name": "Axiell ALM Ltd"
}
],
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "71356300",
"description": "Technical support services"
},
{
"scheme": "CPV",
"id": "72253000",
"description": "Helpdesk and support services"
},
{
"scheme": "CPV",
"id": "92500000",
"description": "Library, archives, museums and other cultural services"
}
],
"relatedLot": "1"
}
],
"relatedLots": [
"1"
]
}
],
"contracts": [
{
"id": "1",
"awardID": "1",
"status": "active",
"period": {
"startDate": "2025-07-01T00:00:00+01:00",
"endDate": "2030-06-30T23:59:59+01:00"
},
"value": {
"amountGross": 72041.38,
"amount": 60034.48,
"currency": "GBP"
},
"aboveThreshold": false,
"dateSigned": "2025-06-30T00:00:00+01:00",
"documents": [
{
"id": "036253-2025",
"documentType": "contractNotice",
"noticeType": "UK7",
"description": "Contract details notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/036253-2025",
"datePublished": "2025-06-30T17:12:07+01:00",
"format": "text/html"
}
]
}
],
"language": "en"
}