Award, Contract
Managed Services of the Humberside Police Salesforce and MuleSoft estate.
THE POLICE AND CRIME COMMISSIONER FOR HUMBERSIDE
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Contract Timeline
- Publication Date
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4th July 2025 12:00:30 PM
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Contract Summary
Scope : L1 customer support L2 application support (shared) L3 application support (dedicated) L2 dedicated application triage team with direct contact with 3rd parties external (SLAs) or internal (OLAs) Support Hours: P1-P2-P3-P4: UK Business hours (8am-6pm) • Extended hours • 24x7 support (for selected priorities, e.g. • P1,P2) Ad-hoc on call Monitoring : Standard platform monitoring Application exception handling External log shipping ITIL processes: Service Operation/Transition: Incident, problem, requests, events, change, release, configuration Maintenance: Major & Minor updates and patching Code changes: Defects (Minor enhancements if hours not used) Testing: Unit and Integration Testing Reporting and Service Management: Monthly service review, reporting adapted to customer requirements.
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Contract Details
- Open Contracting ID
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ocds-h6vhtk-055900
- Publication Source
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Find a Tender Service
- Procurement Stage
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Award, Contract
- Procurement Method
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Direct
- Procurement Method Details
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Direct Award
- Procurement Category
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N/A
- Tender Suitability
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- Framework / DPS
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Contract Classification
- CPV Code(s)
- CPV Division(s)
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Awarding Authority
THE POLICE AND CRIME COMMISSIONER FOR HUMBERSIDE
- Buyer Name
- Buyer Email
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abbie.carlisle@humberside.police.uk
- Buyer Phone
- Buyer Address
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The Lawns, Harland Way
Cottingham
HU16 5SN
United Kingdom
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Awarded Supplier(s)