Notice Information
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Notice Title
Managed Services of the Humberside Police Salesforce and MuleSoft estate.
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Notice Description
Scope : L1 customer support L2 application support (shared) L3 application support (dedicated) L2 dedicated application triage team with direct contact with 3rd parties external (SLAs) or internal (OLAs) Support Hours: P1-P2-P3-P4: UK Business hours (8am-6pm) * Extended hours * 24x7 support (for selected priorities, e.g. * P1,P2) Ad-hoc on call Monitoring : Standard platform monitoring Application exception handling External log shipping ITIL processes: Service Operation/Transition: Incident, problem, requests, events, change, release, configuration Maintenance: Major & Minor updates and patching Code changes: Defects (Minor enhancements if hours not used) Testing: Unit and Integration Testing Reporting and Service Management: Monthly service review, reporting adapted to customer requirements.
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Procurement Information
Please refer to the Procurement Act 2023 - Schedule 5 Additional or repeat goods, services or works The public contract concerns the supply of goods, services or works by the existing supplier which are intended as an extension to, or partial replacement of, existing goods, services or works in circumstances where- (a)a change in supplier would result in the contracting authority receiving goods, services or works that are different from, or incompatible with, the existing goods, services or works, and (b)the difference or incompatibility would result in disproportionate technical difficulties in operation or maintenance.
Notice Details
-
Notice Details
- Open Contracting ID
-
ocds-h6vhtk-055900
- Publication Source
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Find A Tender Service
- Latest Notice
- Current Stage
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Award
- All Stages
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Award
- Notice Type
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UK7 - Contract Details Notice
- Procurement Type
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Standard
- Procurement Category
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Services
- Procurement Method
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Direct
- Procurement Method Details
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Direct award
- Tender Suitability
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Not specified
- Awardee Scale
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Large
-
Common Procurement Vocabulary (CPV)
- CPV Divisions
-
72 - IT services: consulting, software development, Internet and support
- CPV Codes
-
72200000 - Software programming and consultancy services
72300000 - Data services
-
Notice Value(s)
- Tender Value
-
Not specified
- Lots Value
-
Not specified
- Awards Value
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£329,352 £100K-£500K
- Contracts Value
-
£329,352 £100K-£500K
-
Notice Dates
- Publication Date
-
16 Jul 20252 months ago
- Submission Deadline
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Not specified
- Future Notice Date
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Not specified
- Award Date
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3 Jul 20253 months ago
- Contract Period
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16 Jul 2025 - 31 Mar 2028 2-3 years
- Recurrence
-
Not specified
-
Notice Status
- Tender Status
-
Complete
- Lots Status
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Complete
- Awards Status
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Active
- Contracts Status
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Active
Buyer & Supplier
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Contracting Authority (Buyer)
- Main Buyer
- Contact Name
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Not specified
- Contact Email
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abbie.carlisle@humberside.police.uk
- Contact Phone
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Not specified
- Locality
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COTTINGHAM
- Postcode
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HU16 5SN
- Post Town
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Hull
- Country
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England
- Major Region (ITL 1)
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TLE Yorkshire and The Humber
- Basic Region (ITL 2)
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TLE1 East Yorkshire and Northern Lincolnshire
- Small Region (ITL 3)
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TLE12 East Riding of Yorkshire
- Delivery Location
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Not specified
- Local Authority
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East Riding of Yorkshire
- Electoral Ward
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Cottingham North
- Westminster Constituency
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Kingston upon Hull North and Cottingham
Buyer Location
-
Supplier Information
Further Information
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Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/040534-2025
16th July 2025 - Contract details notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/037429-2025
4th July 2025 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/037380-2025
4th July 2025 - Transparency notice on Find a Tender
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-
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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