Award

Managed Services of the Humberside Police Salesforce and MuleSoft estate.

THE POLICE AND CRIME COMMISSIONER FOR HUMBERSIDE

This public procurement record has 3 releases in its history.

Award

16 Jul 2025 at 13:09

Award

04 Jul 2025 at 12:00

Award

04 Jul 2025 at 10:56

Summary of the contracting process

The procurement process managed by The Police and Crime Commissioner for Humberside involves the direct award of a contract for managed services concerning their Salesforce and MuleSoft estate. This falls under the software programming and consultancy services and data services categories. The procurement process has reached the contract award stage, with the process kicking off on 16th July 2025, leading into the active management phase from 17th July 2025 until 31st March 2028. The procurement was executed under the Procurement Act 2023 and chose a direct award method to ensure continuity and compatibility of services, particularly pertinent within the public authority sub-central government sector, operating from Cottingham in the United Kingdom.

This tender presents significant opportunities for businesses in the IT services sector, specifically those with expertise in managing complex software environments such as Salesforce and MuleSoft. Large companies like BOXXE LIMITED, based in York, have been deemed suitable suppliers under this contract, demonstrating a potential opportunity for similar firms to showcase their capability for offering robust software support and consultancy services. With a gross contract value of £395,223.41, this tender can facilitate growth for companies capable of ensuring reliable and comprehensive IT service management, application support, and system integration that meet the stringent requirements of law enforcement agencies.

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Notice Title

Managed Services of the Humberside Police Salesforce and MuleSoft estate.

Notice Description

Scope : L1 customer support L2 application support (shared) L3 application support (dedicated) L2 dedicated application triage team with direct contact with 3rd parties external (SLAs) or internal (OLAs) Support Hours: P1-P2-P3-P4: UK Business hours (8am-6pm) * Extended hours * 24x7 support (for selected priorities, e.g. * P1,P2) Ad-hoc on call Monitoring : Standard platform monitoring Application exception handling External log shipping ITIL processes: Service Operation/Transition: Incident, problem, requests, events, change, release, configuration Maintenance: Major & Minor updates and patching Code changes: Defects (Minor enhancements if hours not used) Testing: Unit and Integration Testing Reporting and Service Management: Monthly service review, reporting adapted to customer requirements.

Procurement Information

Please refer to the Procurement Act 2023 - Schedule 5 Additional or repeat goods, services or works The public contract concerns the supply of goods, services or works by the existing supplier which are intended as an extension to, or partial replacement of, existing goods, services or works in circumstances where- (a)a change in supplier would result in the contracting authority receiving goods, services or works that are different from, or incompatible with, the existing goods, services or works, and (b)the difference or incompatibility would result in disproportionate technical difficulties in operation or maintenance.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-055900
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/040534-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72200000 - Software programming and consultancy services

72300000 - Data services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£329,352 £100K-£500K
Contracts Value
£329,352 £100K-£500K

Notice Dates

Publication Date
16 Jul 20257 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
3 Jul 20257 months ago
Contract Period
16 Jul 2025 - 31 Mar 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
THE POLICE AND CRIME COMMISSIONER FOR HUMBERSIDE
Contact Name
Not specified
Contact Email
abbie.carlisle@humberside.police.uk
Contact Phone
Not specified

Buyer Location

Locality
COTTINGHAM
Postcode
HU16 5SN
Post Town
Hull
Country
England

Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE1 East Yorkshire and Northern Lincolnshire
Small Region (ITL 3)
TLE12 East Riding of Yorkshire
Delivery Location
Not specified

Local Authority
East Riding of Yorkshire
Electoral Ward
Cottingham North
Westminster Constituency
Kingston upon Hull North and Cottingham

Supplier Information

Number of Suppliers
1
Supplier Name

BOXXE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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