Award

Smartsurvey

EAST RIDING OF YORKSHIRE COUNCIL

This public procurement record has 1 release in its history.

Award

11 Jul 2025 at 10:39

Summary of the contracting process

East Riding of Yorkshire Council has completed a public procurement process for the provision of online survey, web form, and questionnaire software services, awarding the contract to SMARTSURVEY LTD. This process, listed under the title "Smartsurvey," falls within the industry category of software package and information systems. The procurement took place at a sub-central government level with the award notice published on 11th July 2025. The location of the procurement is in the United Kingdom, region UKE. The contract period spans from 11th July 2025 to 18th June 2028, with the procurement method noted as "Below threshold - unknown" for goods.

This procurement offers an opportunity for businesses that specialise in software solutions, particularly those focused on public sector engagement and consultation tools. Companies with expertise in creating technological solutions for managing public feedback and providing data-driven insights could find opportunities to collaborate or provide complementary services. As SMARTSURVEY LTD, a large-scale supplier, has been successful in this procurement, businesses aiming to grow should consider aligning their offerings to the needs of public authorities, especially in the realm of feedback and consultation technologies, which are critical for public sector decision-making processes.

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Notice Title

Smartsurvey

Notice Description

Creates online surveys, web forms and questionnaires. All services use the software to engage, consult, review and feedback on services, changes, new services etc. We also run net promoter score on this software across all public services - we consult on statutory services, funding, inform plans and changes etc PS37,830.00

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-055d81
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/039204-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Below threshold - unknown
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£37,830 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
11 Jul 20257 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
17 Jun 20258 months ago
Contract Period
10 Jul 2025 - 18 Jun 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
EAST RIDING OF YORKSHIRE COUNCIL
Contact Name
Not specified
Contact Email
procurement@eastriding.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
BEVERLEY
Postcode
HU17 9BA
Post Town
Hull
Country
England

Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE1 East Yorkshire and Northern Lincolnshire
Small Region (ITL 3)
TLE12 East Riding of Yorkshire
Delivery Location
Not specified

Local Authority
East Riding of Yorkshire
Electoral Ward
St Mary's
Westminster Constituency
Beverley and Holderness

Supplier Information

Number of Suppliers
1
Supplier Name

SMARTSURVEY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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