Award

Work Monitoring and Audit Software System - S510872

NORFOLK COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

14 Jul 2025 at 13:25

Summary of the contracting process

Norfolk County Council has completed the procurement process for a "Work Monitoring and Audit Software System" under the title S510872. The contract, awarded on 30th June 2025 to Monday.com UK 2020 Limited, focuses on implementing a software solution to enhance Payroll and Pensions management through efficient monitoring, audit systems, and automated customer communications. Located in Norwich, the buying organisation falls under the public authority sub-central government category. The tender, classified under software package and information systems, was completed using a procurement process termed as "Below threshold - unknown", with the awarding stage concluded on 14th July 2025. The contract is valued at £76,400 and spans from 1st July 2025 to 30th June 2029.

This contract offers significant opportunities for growth, particularly for small and medium-sized enterprises (SMEs) specialising in software development for public sector applications. Firms with expertise in developing automated auditing systems and those interested in tailoring solutions for government departments could see strategic benefits by participating in similar projects. The partnership with Monday.com UK suggests an openness to innovative platforms that improve service delivery to enhance efficiency and customer service, potentially leading to broader adoption across various departments. Such tender opportunities are well-suited for businesses aiming to expand their footprint in the public sector marketplace.

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Notice Title

Work Monitoring and Audit Software System - S510872

Notice Description

A software system, "Monday.Com Service", that is a dedicated platform specifically designed to help teams manage and deliver efficient service. It's focus will be for Payroll and Pensions, providing a work monitoring and audit system, an automated email triage system and a focus on customer service communications. It's a versatile solution that can be used by various departments once delivered, with interest already from partnering teams.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-055ea8
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/039656-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Below threshold - unknown
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£72,000 Under £100K

Notice Dates

Publication Date
14 Jul 20257 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
29 Jun 20257 months ago
Contract Period
30 Jun 2025 - 30 Jun 2029 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
NORFOLK COUNTY COUNCIL
Contact Name
Not specified
Contact Email
sourcingteam@norfolk.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
NORWICH
Postcode
NR1 2DH
Post Town
Norwich
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
Not specified

Local Authority
Norwich
Electoral Ward
Lakenham
Westminster Constituency
Norwich South

Supplier Information

Number of Suppliers
1
Supplier Name

MONDAY.COM UK 2020

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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