Award

Salesforce CRM and Housing Management solution Licences

CARDIFF COMMUNITY HOUSING ASSOCIATION (CCHA)

This public procurement record has 2 releases in its history.

Award

31 Jul 2025 at 14:22

UK6 - Contract Award Notice
Award

18 Jul 2025 at 08:45

UK5 - Transparency Notice
Summary of the contracting process

The recent procurement process conducted by Cardiff Community Housing Association (CCHA) involves the direct award of a contract to Salesforce UK Limited for the provision of CRM and Housing Management solution licences. The procurement falls under the industry category of software package and information systems, with the principal location being Cardiff, UK. The complete procurement process adhered to the legal basis of the Procurement Act 2023, allowing for a direct award method due to technical considerations ensuring compatibility with existing systems. The award was finalised on 31st July 2025, following an 8-day standstill period, with the contract period set to commence on 13th August 2025 and to conclude on 31st March 2030, with an option to extend for an additional five years. The procurement process aligns with Welsh devolved regulations, and the financial value of the contract was stipulated as £573,935 gross.

This tender offers significant business growth opportunities primarily for large-scale enterprises capable of delivering comprehensive software solutions such as CRM systems. Companies specialising in software development and integration that can provide tailored solutions ensuring seamless integration with existing infrastructure will find this contract particularly advantageous. Although awarded directly to Salesforce, the outlined tender process underscores the potential for other businesses to explore opportunities in providing supplementary service packages or complementary systems that augment the principal CRM and housing management solutions within the public housing sector. The contract allows flexibility for acquiring additional licences based on future requirements, which could provide further opportunities for service providers aligning with CCHA's strategic needs.

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Notice Information

Notice Title

Salesforce CRM and Housing Management solution Licences

Notice Description

Contract award to Salesforce following the 8 working day standstill period.

Procurement Information

This award is to support the implementation of Salesforce licenses for CRM and Housing Management solution which will be tailored for the entire business providing exclusivity of the bespoke solution for the business and ensuring compatibility with existing systems and equipment. Any variance would create disproportionate technical challenges in operation or maintenance which would impact on business operations and not demonstrate commercial value or provide the most economically advantageous outcome.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0561db
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/044836-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£478,279 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
31 Jul 20256 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
18 Jul 20257 months ago
Contract Period
12 Aug 2025 - 31 Mar 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CARDIFF COMMUNITY HOUSING ASSOCIATION (CCHA)
Additional Buyers

CARDIFF COMMUNITY HOUSING ASSOCIATION (CCHA) LIMITED

Contact Name
Monia Lisa Carvalho
Contact Email
monia-lisa.carvalho@ccha.org.uk
Contact Phone
Not specified

Buyer Location

Locality
CARDIFF
Postcode
CF24 5LQ
Post Town
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
Not specified
Local Authority
Cardiff
Electoral Ward
Splott
Westminster Constituency
Cardiff South and Penarth

Supplier Information

Number of Suppliers
1
Supplier Name

SALESFORCE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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