Planning

The Provision of CRM Software on behalf of Chorley Leisure & South Ribble Leisure

SOUTH RIBBLE BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Planning

18 Jul 2025 at 09:12

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

South Ribble Borough Council, alongside Chorley Borough Council, is engaging in a preliminary market consultation for the provision of a Customer Relationship Management (CRM) system on behalf of Chorley Leisure and South Ribble Leisure. This procurement process, currently in the planning stage, is an opportunity for businesses to contribute to developing the service specification and commercial model. Located in the North West of England, this initiative is part of the services industry category, with a focus on software package systems and support services. Interested parties must submit their expressions of interest by 18th August 2025 via The Chest procurement portal, in line with the scheduled milestones and procurement guidelines.

This tender represents a notable opportunity for businesses specialising in software systems and support services, particularly those with expertise in CRM solutions. Small and Medium-sized Enterprises (SMEs) as well as Voluntary, Community, and Social Enterprises (VCSEs) are especially encouraged to participate, given the procurement's suitability for these types of organisations. Engaging in this process could facilitate business growth by allowing firms to not only influence the shaping of the service requirements but also potentially secure a contract extending beyond 2029, with options for renewal. This engagement will aid suppliers in gaining insight into market expectations and establishing a foothold in the public sector software solutions market.

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Notice Information

Notice Title

The Provision of CRM Software on behalf of Chorley Leisure & South Ribble Leisure

Notice Description

Chorley Leisure and South Ribble Leisure are currently developing their Service Specification, contracting process and commercial model for The Provision of a CRM System. This Market Engagement Questionnaire (MEQ) seeks the views and opinions of those organisations that may be interested in delivering the Service. Organisations should ensure that they have read the supporting information (Draft Service Specification) provided prior to responding. Suppliers should confirm their expression of interest and return a completed Pre-Market Engagement Questionnaire. This document is issued solely for the purpose of engaging with the market to gather information and insights. It does not constitute a call for competition, nor does it commit Chorley Leisure or South Ribble Leisure to any future procurement activity.

Planning Information

Chorley Leisure and South Ribble Leisure are currently developing their Service Specification, contracting process and commercial model for The Provision of a CRM System. Responses to be submitted via The Chest procurement portal: https://www.the-chest.org.uk/ Reference DN783154 This Market Engagement Questionnaire (MEQ) seeks the views and opinions of those organisations that may be interested in delivering the Service. Organisations should ensure that they have read the supporting information (Draft Service Specification) provided prior to responding. Suppliers should confirm their expression of interest and return a completed Pre-Market Engagement Questionnaire. This document is issued solely for the purpose of engaging with the market to gather information and insights. It does not constitute a call for competition, nor does it commit Chorley Leisure or South Ribble Leisure to any future procurement activity.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0561e9
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/041200-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72261000 - Software support services

Notice Value(s)

Tender Value
£100,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Jul 20257 months ago
Submission Deadline
Not specified
Future Notice Date
18 Aug 2025Expired
Award Date
Not specified
Contract Period
12 Jan 2026 - 13 Jan 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOUTH RIBBLE BOROUGH COUNCIL
Additional Buyers

CHORLEY BOROUGH COUNCIL

Contact Name
Not specified
Contact Email
procurement@chorley.gov.uk, procurement@southribble.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LEYLAND
Postcode
PR25 1DH
Post Town
Preston
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD4 Lancashire
Small Region (ITL 3)
TLD47 Chorley and West Lancashire
Delivery Location
TLD North West (England)
Local Authority
Chorley
Electoral Ward
Chorley North West
Westminster Constituency
Chorley

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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