Award

Feedback Service

THE NATIONAL ARCHIVES

This public procurement record has 1 release in its history.

Award

21 Jul 2025 at 11:09

Summary of the contracting process

The National Archives, situated in Richmond, United Kingdom, has completed the procurement process for their "Feedback Service" project. This initiative involves designing and implementing a user interface leveraging the TNA Design System to enhance user experience. The procurement falls under the "services" category and was conducted directly below the threshold without competition. The project covers delivery across the UK regions UKI and UKJ, and it involves IT consultancy and software development. The contract was awarded to TORCHBOX LTD, a small to medium enterprise based in Bristol. The contract began on 11th July 2025 and is expected to culminate by 31st December 2025, with potential extension until 31st March 2026. Signed for a gross value of £44,370, the contract represents a strategic move by a central government public authority to improve user engagement.

This tender presents an excellent opportunity for businesses specialising in IT services, particularly consultancy, software development, and user interface design, to expand their portfolio by collaborating with government bodies. Businesses capable of delivering high-quality digital solutions that ensure accessibility and cohesive user experience are likely to be well-suited to such projects. The direct procurement method employed suggests the importance of establishing a robust reputation and maintaining streamlined communication for future engagement in similar government-centric projects, highlighting the potential for growth and increased market visibility within the public sector.

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Notice Title

Feedback Service

Notice Description

Design and implement the user interface for the TNA feedback service, leveraging the TNA Design System to ensure a cohesive and accessible user experience.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0562d6
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/041594-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£36,975 Under £100K

Notice Dates

Publication Date
21 Jul 20257 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
10 Jul 20257 months ago
Contract Period
10 Jul 2025 - 31 Dec 2025 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
THE NATIONAL ARCHIVES
Contact Name
Not specified
Contact Email
procurement@nationalarchives.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
RICHMOND
Postcode
TW9 4DU
Post Town
Twickenham
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI75 Hounslow and Richmond upon Thames
Delivery Location
Not specified

Local Authority
Richmond upon Thames
Electoral Ward
Kew
Westminster Constituency
Richmond Park

Supplier Information

Number of Suppliers
1
Supplier Name

TORCHBOX

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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