Award

SYP - Sostenuto Sunrise Support and Maintenance

SOUTH YORKSHIRE MAYORAL COMBINED AUTHORITY

This public procurement record has 1 release in its history.

Award

22 Jul 2025 at 09:19

UK7 - Contract Details Notice
Summary of the contracting process

The South Yorkshire Mayoral Combined Authority has completed a direct procurement process for the "SYP - Sostenuto Sunrise Support and Maintenance" contract. This involves an IT service management tool that supports the daily operations of South Yorkshire Police's IT department. The contract was awarded on 26th June 2025, with a completion date set for 1st April 2028. Services will be provided in the United Kingdom's UKE3 region, and the procurement follows a "below threshold - without competition" method specific to software-related services. The legal basis for the procurement is aligned with legislation 2023/54.

This procurement creates significant opportunities for businesses specialising in software-related services, particularly those experienced with IT service management solutions. SMEs like SUNRISE SOFTWARE LIMITED, which successfully secured the contract, can benefit by showcasing their expertise in providing comprehensive support and maintenance solutions for large-scale IT infrastructure. Businesses capable of offering robust IT management tools, CRM, ticketing systems, and performance metrics suitable for extensive user bases are well-positioned to compete in similar tenders for public authority clients within the sub-central government sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

SYP - Sostenuto Sunrise Support and Maintenance

Notice Description

This is a contact for South Yorkshire Police. The solution is an IT service management tool which has underpins the daily operations of the IT department. The system provides, ticketing, CRM, change management, incident management, problem management, SLA tracking and performance metrics for the department as well as providing a self-service portal for approx. 10,000 police officers and staff across SYP and HP

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-056383
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/041868-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72260000 - Software-related services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£120,498 £100K-£500K

Notice Dates

Publication Date
22 Jul 20257 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
25 Jun 20258 months ago
Contract Period
25 Jun 2025 - 1 Apr 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOUTH YORKSHIRE MAYORAL COMBINED AUTHORITY
Contact Name
Not specified
Contact Email
jane.tunstall@southyorkshire.police.uk
Contact Phone
Not specified

Buyer Location

Locality
SHEFFIELD
Postcode
S1 2BQ
Post Town
Sheffield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE32 Sheffield
Delivery Location
Not specified
Local Authority
Sheffield
Electoral Ward
City
Westminster Constituency
Sheffield Central

Supplier Information

Number of Suppliers
1
Supplier Name

SUNRISE SOFTWARE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-056383-2025-07-22T10:19:31+01:00",
    "date": "2025-07-22T10:19:31+01:00",
    "ocid": "ocds-h6vhtk-056383",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PDBT-6675-QXPN",
            "name": "South Yorkshire Mayoral Combined Authority",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PDBT-6675-QXPN"
            },
            "address": {
                "streetAddress": "11 Broad Street West",
                "locality": "Sheffield",
                "postalCode": "S1 2BQ",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKE32"
            },
            "contactPoint": {
                "email": "jane.tunstall@southyorkshire.police.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "scheme": "UK_CA_TYPE",
                        "id": "publicAuthoritySubCentralGovernment",
                        "description": "Public authority - sub-central government"
                    }
                ]
            }
        },
        {
            "id": "GB-COH-02972424",
            "name": "SUNRISE SOFTWARE LIMITED",
            "identifier": {
                "scheme": "GB-COH",
                "id": "02972424"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PJQW-3145-WCJJ"
                }
            ],
            "address": {
                "streetAddress": "167-169 Great Portland Street",
                "locality": "London",
                "postalCode": "W1W 5PF",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI32"
            },
            "contactPoint": {
                "email": "dean.coleman@sunrisesoftware.com"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "url": "http://www.sunrisesoftware.com",
                "scale": "sme",
                "vcse": false
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PDBT-6675-QXPN",
        "name": "South Yorkshire Mayoral Combined Authority"
    },
    "tender": {
        "id": "0104-2025",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "SYP - Sostenuto Sunrise Support and Maintenance",
        "description": "This is a contact for South Yorkshire Police. The solution is an IT service management tool which has underpins the daily operations of the IT department. The system provides, ticketing, CRM, change management, incident management, problem management, SLA tracking and performance metrics for the department as well as providing a self-service portal for approx. 10,000 police officers and staff across SYP and HP",
        "status": "complete",
        "procurementMethod": "direct",
        "procurementMethodDetails": "Below threshold - without competition",
        "lots": [
            {
                "id": "1",
                "status": "complete"
            }
        ]
    },
    "awards": [
        {
            "id": "1",
            "status": "active",
            "mainProcurementCategory": "services",
            "suppliers": [
                {
                    "id": "GB-COH-02972424",
                    "name": "SUNRISE SOFTWARE LIMITED"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "72260000",
                            "description": "Software-related services"
                        }
                    ],
                    "deliveryAddresses": [
                        {
                            "region": "UKE3",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "relatedLots": [
                "1"
            ]
        }
    ],
    "contracts": [
        {
            "id": "1",
            "awardID": "1",
            "title": "Sostenuto Sunrise Support and Maintenance",
            "status": "active",
            "period": {
                "startDate": "2025-06-26T00:00:00+01:00",
                "endDate": "2028-04-01T23:59:59+01:00"
            },
            "value": {
                "amountGross": 144597,
                "amount": 120498,
                "currency": "GBP"
            },
            "aboveThreshold": false,
            "dateSigned": "2025-06-26T00:00:00+01:00",
            "documents": [
                {
                    "id": "041868-2025",
                    "documentType": "contractNotice",
                    "noticeType": "UK7",
                    "description": "Contract details notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/041868-2025",
                    "datePublished": "2025-07-22T10:19:31+01:00",
                    "format": "text/html"
                }
            ]
        }
    ],
    "language": "en"
}