Award

Software Support & Maintenance for Sunrise ITSM

POLICE AND CRIME COMMISSIONER FOR LINCOLNSHIRE

This public procurement record has 1 release in its history.

Award

23 Jul 2025 at 07:20

UK7 - Contract Details Notice
Summary of the contracting process

The Police and Crime Commissioner for Lincolnshire has completed a direct award procurement process for the provision of software support and maintenance for the Sunrise IT Service Management (ITSM) system. This contract, extending an existing collaboration with Sunrise Software Limited, allows for the seamless continuation of services over the contract period from 3rd July 2025 to 30th June 2026. The procurement, which falls under the services category, is set within the industry category of information technology services and is located in the United Kingdom. The procurement method used was 'direct', executed below the threshold without competition, reflecting a calculated interim strategy to support the Force's IT service needs while a long-term plan is developed following an audit and stakeholder consultations.

This tender provides significant opportunities for businesses involved in the provision of IT services, specifically those specialising in IT service management and asset tracking solutions. Companies that can demonstrate expertise in maintaining and enhancing IT service delivery, with a proven track record in similar fields, would be well-placed to benefit from such procurement activities. Given the specificity of this contract as an extension to existing services, future opportunities may arise from the continued strategic development of IT infrastructure within public sector entities. Businesses that are capable of offering innovative solutions or that have experience in public sector IT facilitation may find considerable opportunities for expansion and partnership.

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Notice Information

Notice Title

Software Support & Maintenance for Sunrise ITSM

Notice Description

The Force has utilized the Sunrise system for the past five years, following the novation of a five-year contract originally held by G4S. Recently, the Force commissioned a Mazars audit focused on Asset Management and is currently awaiting the final recommendations report. Historically, the Asset Management functionality within Sunrise has been underutilized. Following consultation with key stakeholders, it was agreed that the most pragmatic approach at this time is to enter into a one-year extension with the current supplier. This interim arrangement will provide the necessary time to evaluate the Force's long-term strategic direction regarding IT service management and asset tracking solutions. Continuing with Sunrise in the short term ensures uninterrupted delivery of the Service Desk function, avoiding the disruption and resource demands associated with implementing a new system and conducting widespread training. In light of these considerations, DaDD seeks approval for this exception request

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-056449
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/042216-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£34,800 Under £100K

Notice Dates

Publication Date
23 Jul 20257 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
2 Jul 20257 months ago
Contract Period
2 Jul 2025 - 30 Jun 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
POLICE AND CRIME COMMISSIONER FOR LINCOLNSHIRE
Contact Name
Not specified
Contact Email
commercial@lincs.police.uk
Contact Phone
Not specified

Buyer Location

Locality
LINCOLN
Postcode
LN2 2LT
Post Town
Lincoln
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF3 Lincolnshire
Small Region (ITL 3)
TLF30 Lincolnshire CC
Delivery Location
Not specified
Local Authority
West Lindsey
Electoral Ward
Nettleham
Westminster Constituency
Gainsborough

Supplier Information

Number of Suppliers
1
Supplier Name

SUNRISE SOFTWARE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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