Award

CCS Call Off RM1557.14 Lot 2 Cloud Software - ITSM Software

SHETLAND ISLANDS COUNCIL

This public procurement record has 1 release in its history.

Award

24 Jul 2025 at 08:00

Summary of the contracting process

The procurement process undertaken by the Shetland Islands Council involves a contract for the "CCS Call Off RM1557.14 Lot 2 Cloud Software - ITSM Software," classified under the industry category of Software package and information systems. Located in Lerwick, Shetland, this contract reflects the fulfilment of a Social Care Case Management System. The process was completed as of 24th July 2025 under a limited procurement method, executed without prior publication of a call for competition, focusing on goods under a CCS Framework (RM6259-Lot 2 ITSM). The procurement stage is in the award phase, and The Access Group has been designated as the supplier, given the contract was signed on 18th July 2025, with the award amounting to £1,754,304.

This tender provides significant opportunities for businesses specialising in IT software solutions, specifically those capable of delivering cloud-based ITSM software. Given the nature of the procurement process, being part of the established CCS Framework, companies familiar with such frameworks, particularly SMEs, stand to gain. Businesses intent on expanding into regional government sectors, such as the Shetland Islands, would find this contract beneficial. The opportunity aligns with strategic growth for enterprises aiming to establish a footprint within the public services sector, especially those offering robust IT systems and management solutions.

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Notice Title

CCS Call Off RM1557.14 Lot 2 Cloud Software - ITSM Software

Notice Description

Social Care Case Management System

Procurement Information

Available from a CCS Framework- RM6259-Lot 2 ITSM

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-056509
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/042571-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£1,754,304 £1M-£10M

Notice Dates

Publication Date
24 Jul 20257 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
17 Jul 20257 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
SHETLAND ISLANDS COUNCIL
Contact Name
Mr Graeme MacDonald
Contact Email
graeme.macdonald@shetland.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LERWICK, SHETLAND
Postcode
ZE1 0LZ
Post Town
Lerwick
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM2 Highlands and Islands
Small Region (ITL 3)
TLM20 Highlands and Islands
Delivery Location
TLM66 Shetland Islands

Local Authority
Shetland Islands
Electoral Ward
Lerwick North and Bressay
Westminster Constituency
Orkney and Shetland

Supplier Information

Number of Suppliers
1
Supplier Name

THE ACCESS GROUP

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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