Planning

Future of Patient Feedback : A Roadmap For Measurement, Insight and Improvement

NHS ENGLAND

This public procurement record has 1 release in its history.

Planning

30 Jul 2025 at 08:44

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

NHS England is currently in the planning stage of a procurement process titled "Future of Patient Feedback: A Roadmap For Measurement, Insight and Improvement" under the industry category of social research services. This process is centred on the development of a sustainable and holistic insight system for gathering and analysing feedback from NHS users. Located in London, this procurement seeks to leverage digital capabilities to enhance feedback systems and will be discussed during a scheduled market engagement, requiring interested providers to submit a Request for Information by 20th August 2025. The anticipated expenditure for this project is £400,000 during the financial year 2025/26, with contract execution expected to commence on 17th November 2025.

This procurement presents a significant opportunity for businesses involved in social research services, particularly those with capabilities in digital solutions and experience data collection. Small and medium-sized enterprises (SMEs) are encouraged to participate, as the procurement is suitable for such entities. By contributing their expertise in designing innovative feedback mechanisms, businesses can potentially expand their footprint in the public healthcare sector and establish long-term relationships with a prominent central government authority like NHS England. The focus on digital improvement and data utilisation aligns well with technology-driven companies eager to enhance public service quality and measurement systems.

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Notice Information

Notice Title

Future of Patient Feedback : A Roadmap For Measurement, Insight and Improvement

Notice Description

NHS England is looking to the market to comment on a draft specification for the Future of patient feedback and also understand the capacity and capability of the market to understand how this potential opportunity may be procured. We are asking potential providers to complete the Request for Information document included within the Documents section on this portal. In line with the 10YHP three shifts, Quality Strategy, and evolving digital capabilities, we are seeking approval to spend PS400,000 in financial year 25/26 to commission work to scope and design a future state and possible implementation road map for the system wide collection, analysis and presentation of feedback from people using the NHS. The programme 'Future of patient feedback: a roadmap for measurement and improvement' will set out options for the design of a sustainable and holistic insight system, with ambitions of enabling utility of experience data in different forms, freeing up capacity to make improvements to quality, and to ensure that we are measuring what matters through easily navigable and inclusive feedback routes. The programme will explore digital capabilities offered by the NHS App and FDP to allow optimal capture and utility of care experiences.

Planning Information

NHS England is looking to the market to comment on a draft specification for the Future of patient feedback and also understand the capacity and capability of the market to understand how this potential opportunity may be procured. We are asking potential providers to complete the Request for Information document included within the Documents section on this portal.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-056899
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/044094-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79315000 - Social research services

Notice Value(s)

Tender Value
£400,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
30 Jul 20256 months ago
Submission Deadline
Not specified
Future Notice Date
22 Sep 2025Expired
Award Date
Not specified
Contract Period
17 Nov 2025 - 16 Apr 2026 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS ENGLAND
Contact Name
Not specified
Contact Email
janice.brodie@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SE1 8UG
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
Not specified
Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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