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The supply and management of CCTV monitoring staff and OOH calls

Tunbridge Wells Borough Council

This public procurement record has 2 releases in its history.

Award

27 Feb 2026 at 15:35

UK6 - Contract Award Notice
Tender

30 Jul 2025 at 17:35

UK4 - Tender Notice
Summary of the contracting process

The procurement process initiated by Tunbridge Wells Borough Council, in conjunction with Tonbridge & Malling Borough Council, sought the supply and management of CCTV monitoring staff and out-of-hours (OOH) calls. The project falls under the Security Services category and involves locations within the UKJ46 region, primarily Tunbridge Wells and the surrounding areas. Following an open procurement method, the tender stage was concluded with ENIGMA CCTV LIMITED being selected as the supplier, pending award completion by 27th February 2026. This contract, valued at £1,324,274.24, will commence on 1st June 2026 with an initial end date of 31st May 2028, with options for renewal. Key milestones include the contract sign-off, scheduled for 16th March 2026, and the standstill period ending on 10th March 2026.

This tender presents significant opportunities for businesses specialising in security services, particularly those experienced in CCTV systems and remote monitoring solutions. Firms capable of providing comprehensive management of monitoring staff and infrastructural support for OOH calls stand to benefit, especially those with a presence in the Kent area. With stakeholder engagement from multiple borough councils, businesses that demonstrate capacity for collaboration and adaptation to public sector requirements are likely to thrive. SME participation was evident, with potential growth prospects for those able to offer competitive services within the parameters outlined by the councils' procurement objectives. The open procedure favoured comprehensive bids, emphasising both cost-effectiveness and quality in service provision.

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Notice Information

Notice Title

The supply and management of CCTV monitoring staff and OOH calls

Notice Description

Tunbridge Wells Borough Council (the Council) is looking to tender for the supply and the management of CCTV monitoring staff and OOH calls for Tunbridge Wells Borough Council (TWBC) and Tonbridge and Malling Borough Council (TMBC).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-056995
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/018065-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79710000 - Security services

Notice Value(s)

Tender Value
£1,080,000 £1M-£10M
Lots Value
£1,080,000 £1M-£10M
Awards Value
£1,324,274 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
27 Feb 20267 months ago
Submission Deadline
12 Sep 2025Expired
Future Notice Date
Not specified
Award Date
27 Feb 20267 months ago
Contract Period
1 Jun 2026 - 31 May 2028 2-3 years
Recurrence
2027-06-01

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Tunbridge Wells Borough Council
Additional Buyers

Tonbridge & Malling Borough Council

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ROYAL TUNBRIDGE WELLS
Postcode
TN1 1RS
Postcode Area
Tonbridge
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ46 West Kent
Delivery Location
TLJ46 West Kent
Local Authority
Tunbridge Wells
Electoral Ward
Park
Westminster Constituency
Tunbridge Wells

Supplier Information

Number of Suppliers
1
Supplier Name

Enigma CCTV Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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