Award

Respond Case Management System

STOCKTON ON TEES BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

31 Jul 2025 at 08:23

UK5 - Transparency Notice
Summary of the contracting process

The procurement process led by Stockton on Tees Borough Council involves the acquisition of a new Respond Case Management System. This initiative falls under the public authority - sub-central government category and is a direct procurement method for an information system. It specifically targets the needs of the Information Governance team, covering activities such as Freedom of Information requests and data breach management. The process is currently in the award stage with a legal completion date, after anticipated acceptance, scheduled for 30th September 2025. The contract for the case management system will span from October 2025 to September 2028, with an optional renewal period until September 2029. The opportunity targets businesses in the UK, particularly within the UKC11 region.

This tender creates significant opportunities for businesses specialising in information systems to provide their solutions to a public authority, thus facilitating business growth. APTEAN LIMITED, as the supplier, sets a precedent for large-scale organisations that can offer the required technology solutions to governmental bodies. Businesses well-versed in delivering bespoke case management systems or information governance solutions would be well-suited to engage in such contracts. Given the direct award process, those familiar with public procurement, competitive pricing, and delivering cost-efficiency stand to gain strategic advantages and reinforce their market position in the public sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Respond Case Management System

Notice Description

This contract is for a case management system for the Information Governance team to record requests (some statutory) such as Freedom of Information, Environmental Information Regulations requests, Data Protection Act requests, social worker requests from other local authorities, data breaches, MP enquiries, complaints (corporate and statutory), Local Government and Social Care Ombudsman investigations, and Information Commissioner's Officer enquiries. The system supports officers in coordinating the responses, holding a centralised record, and in the preparation of performance reports. Procurement will be carrying out an exception Direct Award. It will not be cost effective to procure a brand new system. The current contract is on a rolling contract, but the rolling price is more expensive than if SBC are to have a fixed contract.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0569c0
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/044569-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK5 - Transparency Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48810000 - Information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£67,239 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
31 Jul 20256 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
31 Jul 20256 months ago
Contract Period
30 Sep 2025 - 30 Sep 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
STOCKTON ON TEES BOROUGH COUNCIL
Contact Name
Not specified
Contact Email
corporateprocurement@stockton.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
STOCKTON ON TEES
Postcode
TS17 6BJ
Post Town
Cleveland
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC3 Tees Valley
Small Region (ITL 3)
TLC31 Hartlepool and Stockton-on-Tees
Delivery Location
Not specified
Local Authority
Stockton-on-Tees
Electoral Ward
Mandale & Victoria
Westminster Constituency
Middlesbrough and Thornaby East

Supplier Information

Number of Suppliers
1
Supplier Name

APTEAN

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-0569c0-2025-07-31T09:23:32+01:00",
    "date": "2025-07-31T09:23:32+01:00",
    "ocid": "ocds-h6vhtk-0569c0",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PCVQ-6435-GNMW",
            "name": "Stockton on Tees Borough Council",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PCVQ-6435-GNMW"
            },
            "address": {
                "streetAddress": "Dunedin House, Columbia Drive, Thornaby",
                "locality": "Stockton on Tees",
                "postalCode": "TS17 6BJ",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKC11"
            },
            "contactPoint": {
                "email": "corporateprocurement@stockton.gov.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "scheme": "UK_CA_TYPE",
                        "id": "publicAuthoritySubCentralGovernment",
                        "description": "Public authority - sub-central government"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-156326",
            "name": "APTEAN LIMITED",
            "address": {
                "streetAddress": "Lincoln House, Wellington Crescent, Fradley Park",
                "locality": "Lichfield",
                "postalCode": "WS13 8RZ",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKG24"
            },
            "contactPoint": {
                "email": "georgia.radenschi@aptean.com"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large",
                "vcse": false
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PCVQ-6435-GNMW",
        "name": "Stockton on Tees Borough Council"
    },
    "tender": {
        "id": "ocds-h6vhtk-0569c0",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Respond Case Management System",
        "description": "This contract is for a case management system for the Information Governance team to record requests (some statutory) such as Freedom of Information, Environmental Information Regulations requests, Data Protection Act requests, social worker requests from other local authorities, data breaches, MP enquiries, complaints (corporate and statutory), Local Government and Social Care Ombudsman investigations, and Information Commissioner's Officer enquiries. The system supports officers in coordinating the responses, holding a centralised record, and in the preparation of performance reports. Procurement will be carrying out an exception Direct Award. It will not be cost effective to procure a brand new system. The current contract is on a rolling contract, but the rolling price is more expensive than if SBC are to have a fixed contract.",
        "status": "complete",
        "procurementMethod": "direct",
        "procurementMethodDetails": "Below threshold - without competition",
        "lots": [
            {
                "id": "1",
                "status": "complete"
            }
        ]
    },
    "awards": [
        {
            "id": "1",
            "title": "Respond Case Management System",
            "status": "pending",
            "value": {
                "amountGross": 80687.62,
                "amount": 67239.68,
                "currency": "GBP"
            },
            "mainProcurementCategory": "goods",
            "aboveThreshold": false,
            "suppliers": [
                {
                    "id": "GB-FTS-156326",
                    "name": "APTEAN LIMITED"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "48810000",
                            "description": "Information systems"
                        }
                    ],
                    "deliveryAddresses": [
                        {
                            "region": "UKC11",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "contractPeriod": {
                "startDate": "2025-10-01T00:00:00+01:00",
                "endDate": "2028-09-30T23:59:59+01:00",
                "maxExtentDate": "2029-09-30T23:59:59+01:00"
            },
            "hasRenewal": true,
            "renewal": {
                "description": "1 extension is available for this contract: 01/10/2028 - 30/09/2029"
            },
            "relatedLots": [
                "1"
            ],
            "documents": [
                {
                    "id": "044569-2025",
                    "documentType": "awardNotice",
                    "noticeType": "UK5",
                    "description": "Transparency notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/044569-2025",
                    "datePublished": "2025-07-31T09:23:32+01:00",
                    "format": "text/html"
                }
            ],
            "milestones": [
                {
                    "id": "1",
                    "type": "futureSignatureDate",
                    "dueDate": "2025-09-30T23:59:59+01:00",
                    "status": "scheduled"
                }
            ]
        }
    ],
    "language": "en"
}