Award

Microsoft Teams and Five9 Unified Communications Offering with associated Gamma SIP Trunks

THE HEALTH AND CARE PROFESSIONS COUNCIL

This public procurement record has 1 release in its history.

Award

31 Jul 2025 at 12:26

UK6 - Contract Award Notice
Summary of the contracting process

The Health and Care Professions Council, one of the sub-central government authorities in London, has completed the procurement process for the "Microsoft Teams and Five9 Unified Communications Offering with associated Gamma SIP Trunks." This project falls under the goods category, specifically communication software packages, and involves the implementation of a new cloud-based telephony and customer contact solution. The award date was 25 July 2025, and the contract period is set to commence on 14 January 2026, ending on 13 January 2029, with possible extensions until 2031. The procurement method used was direct and below the threshold, which means no competition was involved.

This procurement presents substantial opportunities for businesses specialising in communication software, particularly those with capabilities in cloud-based solutions. Companies with expertise in Microsoft Teams and Five9 configurations could potentially benefit from establishing partnerships or providing complementary services. Given the procurement was awarded to OPUS BUSINESS SYSTEMS LTD, an SME based in Surrey, similar-sized enterprises with flexible and modern telecommunication solutions might find an edge in competing for related contracts or extensions of this project. As the contract includes possibilities for renewal based on mutual agreement and additional options for purchases, businesses looking to expand their offerings in the public sector will discover significant growth prospects through collaborations or subcontracting agreements under the framework agreement terms and conditions.

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Notice Information

Notice Title

Microsoft Teams and Five9 Unified Communications Offering with associated Gamma SIP Trunks

Notice Description

The service required is the implementation of a new cloud-based telephony and customer contact solution, to replace the current telephony platform with a more modern, flexible, and resilient service. This includes the configuration of Microsoft Teams Voice and Five9 for customer-facing contact centre operations & the wider Internal teams in the organisation.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-056a29
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/044742-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48510000 - Communication software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£236,210 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
31 Jul 20256 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
24 Jul 20257 months ago
Contract Period
14 Jan 2026 - 13 Jan 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE HEALTH AND CARE PROFESSIONS COUNCIL
Contact Name
Edin Kekic
Contact Email
edin.kekic@hcpc-uk.org
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SE11 4BU
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
Not specified
Local Authority
Lambeth
Electoral Ward
Kennington
Westminster Constituency
Vauxhall and Camberwell Green

Supplier Information

Number of Suppliers
1
Supplier Name

OPUS BUSINESS SYSTEMS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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