Planning

Heating Systems Repairs, Servicing and Maintenance Contract

COASTLINE HOUSING LIMITED

This public procurement record has 2 releases in its history.

Planning

05 Feb 2026 at 12:06

UK2 - Preliminary Market Engagement Notice
Planning

08 Aug 2025 at 09:57

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Coastline Housing Limited, a public authority in Redruth, Cornwall, UK, is initiating a procurement process for a comprehensive contract titled "Heating Systems Repairs, Servicing and Maintenance Contract". The procurement falls under the category of repair and maintenance services of building installations. The current stage is in planning, with a key due date for Expressions of Interest (EOI) set for 16th February 2026. This contract involves the maintenance and repair of diverse heating systems across approximately 5,000 residential homes and 5 commercial buildings. The procurement adheres to the Procurement Act 2023 and involves a planned tender process starting Week Commencing 23rd February 2026.

This tender presents significant business opportunities, particularly for contractors with proven experience in heating system services who possess industry certifications such as Gas Safe, OFTEC, MCS, NICEIC, and NAPIT. Businesses suitable for this tender include those capable of providing 24/7 emergency services, ensuring regulatory compliance, and managing logistical challenges posed by a wide geographical project scope. Emphasising social value and sustainability, the procurement encourages companies that can demonstrate local economic impact and adherence to environmental standards. This contract is ideal for businesses looking to expand their service portfolio in the lucrative housing sector within Cornwall, especially those prepared to meet strict performance and compliance standards.

How relevant is this notice?

Notice Information

Notice Title

Heating Systems Repairs, Servicing and Maintenance Contract

Notice Description

- Heating Systems Repairs, Servicing and Maintenance Contract -(Update to the original scope of the UK2 PME Notice, published 8th Aug 2025 - Notice identifier: 2025/S 000-047187) Contracting Authority: Coastline Housing Ltd Location: Cornwall, United Kingdom Coastline Housing Ltd is seeking Expressions of Interest (EOIs) from suitably qualified and experienced contractors for a broad and complex contract for the provision of comprehensive heating system services/repairs across its diverse property portfolio, comprising approximately 5,000 residential homes and 5 commercial buildings. Coastline has a long track record of achieving 100% compliance in all key areas. The contract is to be a 24/7/365 provision and target time of 2 hours attendance for priority repairs, with all repairs to be complete within 24 hours. Scope of Services The contract will cover but could be advertised as separate lots: Gas Domestic and commercial servicing, testing and repairs Oil-fired heating systems Solid Fuel heating systems Air Source Heat Pumps (ASHP) Ground Source Heat Pumps (GSHP) Including heat networks Domestic and commercial gas heating systems Associated commercial heating systems The successful contractor will be responsible for: Maintaining 100% regulatory compliance at all times 24/7/365 emergency call-out services Planned servicing and maintenance Responsive repairs Planned replacement programmes Key Considerations The incumbent provider is an employee-owned trust. Bidders should consider any potential implications under the Transfer of Undertakings (Protection of Employment) Regulations (TUPE). The geographical spread of properties across Cornwall presents logistical and operational challenges that require robust planning and local knowledge. In context, the current contract has a 24/7/365 target time of 2 hours attendance for priority repairs so a locally based team will be essential. The ability to identify and prioritise vulnerable customers will be required. Coastline uses gas capping as an absolute last resort and there will be a requirement for the contractor to strive continuously in the event of access refusals, including the provision of full evidence of access attempts. There is a strong emphasis on social value, sustainability, and local economic impact, which may require additional reporting and commitments. Contractors will be expected to demonstrate alignment with these priorities including adherence to a zero to landfill standard. The contract will be procured under the Procurement Act 2023 and associated Regulations. Coastline is a Corgi QAS Accredited Business, and the contractor will be required to support retention of this standard at no additional cost. The contractor will be required to access Coastline's online portal to provide all necessary documentation and confirm completion of all works before the end of every working day. This contract presently includes a penalty of up to PS100,000 per month for failure to achieve minimum levels of acceptable performance and a similar arrangement will be included in any future contract. Minimum Requirements Interested suppliers must demonstrate: Proven experience in delivering similar services across all areas of work and specified system types. Relevant industry accreditations (e.g., HETAS, NICEIC, Gas Safe, OFTEC, MCS) Capacity to manage emergency response and high-volume service delivery A commitment to ensure that Coastline meets all Regulatory standards. A commitment to compliance, quality assurance, and customer service. Coastline would like to invite non-committal Expressions of Interest to gauge market interest in this opportunity. How to Submit an Expression of Interest (EOI) Please submit your EOI by 16/02/2026 to gareth.jones@coastlinehousing.co.uk Your submission must include: Company name and contact details Summary of relevant experience and capabilities Confirmation of capacity to deliver across all areas of this work Evidence of all necessary accreditations (e.g., Gas Safe, OFTEC, MCS, NICEIC, NAPIT) Evidence of supporting Corgi QAS business accreditation A statement confirming understanding of TUPE obligations, including how you will effectively resource this contract in the event that TUPE cannot be relied upon. Next Steps Following the PME/EOI stage, suppliers will be invited to participate in the full tender process (currently planned for W/C 23rd Feb). Further details, including the Invitation to Tender (ITT), will be issued at that stage.

Planning Information

Coastline Housing are keen to receive Expressions of Interest (EOI) to gauge market interest in this opportunity. How to Submit an Expression of Interest (EOI) Please submit your EOI by 16/02/2026 to gareth.jones@coastlinehousing.co.uk Your submission must include: Company name and contact details Summary of relevant experience and capabilities Confirmation of capacity to deliver across all areas of this work Evidence of all necessary accreditations (e.g., Gas Safe, OFTEC, MCS, NICEIC, NAPIT) Evidence of supporting Corgi QAS business accreditation A statement confirming understanding of TUPE obligations, including how you will effectively resource this contract in the event that TUPE cannot be relied upon. Next Steps Following the EOI stage, suppliers will be invited to participate in the full tender process (W/C 23rd Feb). Further details, including the Invitation to Tender (ITT), will be issued at that stage.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0583fb
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/010421-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

CPV Codes

50700000 - Repair and maintenance services of building installations

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Feb 20264 days ago
Submission Deadline
Not specified
Future Notice Date
23 Feb 20262 weeks to go
Award Date
Not specified
Contract Period
31 Mar 2027 - 31 Mar 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
COASTLINE HOUSING LIMITED
Contact Name
Gareth Jones
Contact Email
gareth.jones@coastlinehousing.co.uk
Contact Phone
Not specified

Buyer Location

Locality
REDRUTH
Postcode
TR15 3RQ
Post Town
Truro
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK3 Cornwall and Isles of Scilly
Small Region (ITL 3)
TLK30 Cornwall and Isles of Scilly
Delivery Location
TLK3 Cornwall and Isles of Scilly, TLK30 Cornwall and Isles of Scilly
Local Authority
Cornwall
Electoral Ward
Pool & Tehidy
Westminster Constituency
Camborne and Redruth

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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