Heating Systems Repairs, Servicing and Maintenance Contract

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    "date": "2026-02-24T09:49:16Z",
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        {
            "id": "GB-COH-03284666",
            "name": "COASTLINE HOUSING LIMITED",
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            "address": {
                "streetAddress": "Coastline House 4 Barncoose Gateway Park",
                "locality": "Redruth",
                "postalCode": "TR15 3RQ",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKK30"
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            "contactPoint": {
                "email": "gareth.jones@coastlinehousing.co.uk",
                "name": "Gareth Jones"
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    "buyer": {
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        "name": "COASTLINE HOUSING LIMITED"
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                "type": "engagement",
                "description": "Coastline Housing are keen to receive Expressions of Interest (EOI) to gauge market interest in this opportunity. How to Submit an Expression of Interest (EOI) Please submit your EOI by 16/02/2026 to gareth.jones@coastlinehousing.co.uk Your submission must include: Company name and contact details Summary of relevant experience and capabilities Confirmation of capacity to deliver across all areas of this work Evidence of all necessary accreditations (e.g., Gas Safe, OFTEC, MCS, NICEIC, NAPIT) Evidence of supporting Corgi QAS business accreditation A statement confirming understanding of TUPE obligations, including how you will effectively resource this contract in the event that TUPE cannot be relied upon. Next Steps Following the EOI stage, suppliers will be invited to participate in the full tender process (W/C 23rd Feb). Further details, including the Invitation to Tender (ITT), will be issued at that stage.",
                "dueDate": "2026-02-16T23:59:59Z",
                "status": "scheduled"
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        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
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        "title": "Heating Systems Repairs, Servicing and Maintenance Contract",
        "description": "Coastline Housing Ltd are seeking suitably qualified and experienced contractors for a broad and complex contract for the provision of comprehensive heating system services/repairs across its diverse property portfolio, comprising approximately 5,000 residential homes and 5 commercial buildings. Coastline has a long track record of achieving 100% compliance in all key areas. The contract is to be a 24/7/365 provision and target time of 2 hours attendance for priority repairs, with all repairs to be complete within 24 hours. Scope of Services The contract will cover but will be advertised as separate lots: Gas Domestic and commercial servicing, testing and repairs Oil-fired heating systems Solid Fuel heating systems Air Source Heat Pumps (ASHP) Ground Source Heat Pumps (GSHP) Including heat networks Domestic and commercial gas heating systems Associated commercial heating systems The successful contractor will be responsible for: Maintaining 100% regulatory compliance at all times 24/7/365 emergency call-out services Planned servicing and maintenance Responsive repairs Planned replacement programmes Key Considerations The incumbent provider is an employee-owned trust. Bidders should consider any potential implications under the Transfer of Undertakings (Protection of Employment) Regulations (TUPE). The geographical spread of properties across Cornwall presents logistical and operational challenges that require robust planning and local knowledge. In context, the current contract has a 24/7/365 target time of 2 hours attendance for priority repairs so a locally based team will be essential. The ability to identify and prioritise vulnerable customers will be required. Coastline uses gas capping as an absolute last resort and there will be a requirement for the contractor to strive continuously in the event of access refusals, including the provision of full evidence of access attempts. There is a strong emphasis on social value, sustainability, and local economic impact, which may require additional reporting and commitments. Contractors will be expected to demonstrate alignment with these priorities including adherence to a zero to landfill standard. The contract will be procured using an Open Procedure under the Procurement Act 2023 and associated Regulations. Coastline is a Corgi QAS Accredited Business, and the contractor will be required to support retention of this standard at no additional cost. The contractor will be required to access Coastline's online portal to provide all necessary documentation and confirm completion of all works before the end of every working day. This contract presently includes a penalty of up to PS100,000 per month for failure to achieve minimum levels of acceptable performance and a similar arrangement will be included in any future contract. Minimum Requirements Interested suppliers must demonstrate: Proven experience in delivering similar services across all areas of work and specified system types. Relevant industry accreditations (e.g., HETAS, NICEIC, Gas Safe, OFTEC, MCS) Capacity to manage emergency response and high-volume service delivery A commitment to ensure that Coastline meets all Regulatory standards. A commitment to compliance, quality assurance, and customer service.",
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                "hasRenewal": true,
                "status": "active",
                "title": "LOT 1- FOSSIL FUEL",
                "description": "Lot 1 - is for testing, inspecting, servicing, responsive maintenance, to Fossil fuel boilers and similar heat sources as detailed in the procurement documents (hereinafter all referred to as \"boilers\") as and when required, and associated distribution systems within occupied and void (empty) properties. The Contract areas cover all Coastline Housing stock, including stock managed on behalf of others, of which there are approximately; 3,182 properties with gas 55 properties with solid fuel 246 oil heating systems 5 commercial heating installations Smoke and carbon monoxide detectors that require testing 57 Solid fuel appliances and associated flues / chimneys 812 Domestic gas cookers, hobs and gas fires 29 LPG ( Liquid Petroleum Gas) fired appliances (and associated cylinders) 246 Oil fired appliances (and associated tanks) 1 Direct acting electric boilers (Burbax) 57 Sweep of flues for open fires and other solid fuel appliances",
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                "title": "LOT 2- RENEWABLES",
                "description": "Lot 2 - is for testing, inspecting, servicing, responsive maintenance, to Renewable fuel boilers and similar heat sources as detailed in the procurement documents (hereinafter all referred to as \"boilers\") as and when required, and associated distribution systems within occupied and void (empty) properties. The Contract areas cover all Coastline Housing stock, including stock managed on behalf of others, of which there are approximately; 832 renewable heating systems Smoke and carbon monoxide detectors that require testing 1 Direct acting electric boilers (Burbax) 188 unvented hot water cylinders 54 Mechanical heat ventilation recovery 19 Solar thermal hot water systems",
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                "hasRenewal": true,
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            },
            {
                "id": "3",
                "title": "LOT 3 - PLANNED COMPONENTS",
                "description": "Lot 3 - This lot is for possible planned component replacements and upgrading of systems, quantities are yet not defined as they will be reviewed annually, planned works to boilers and similar heat sources as detailed in the procurement documents (hereinafter referred to as \"boilers\") will be required, and associated distribution systems within occupied and void (empty) properties. The delivery quantities may however depend on availability of other grant funding, contractor restrictions with that funding streams and Coastline Housing's strategy in delivering Net Zero by 2050. The Contract area will cover Coastline Housing stock, there will be disposals and new acquisitions continually added to the below quantities, with the possibility to include stock managed on behalf of others, of which there are approximately; 3,182 properties with gas 55 properties with solid fuel 246 oil heating systems 832 renewable heating systems 5 commercial heating installations 320 electric only heating 57 Solid fuel appliances and associated flues / chimneys 812 Domestic gas cookers, hobs and gas fires 29 LPG ( Liquid Petroleum Gas) fired appliances (and associated cylinders) 246 Oil fired appliances (and associated tanks) 3,184 Combined heat and power gas fired boilers 1 Direct acting electric boilers (Burbax) 188 Vented and unvented hot water cylinders 54 Mechanical heat ventilation recovery 57 Sweep of flues for open fires and other solid fuel appliances 19 Solar thermal hot water systems",
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