Award

Qualitative Analysis and Reporting for Patient Experience Surveys

NHS ENGLAND

This public procurement record has 4 releases in its history.

Award

06 Nov 2025 at 10:16

UK7 - Contract Details Notice
TenderUpdate

13 Aug 2025 at 11:11

UK4 - Tender Notice
TenderUpdate

13 Aug 2025 at 08:06

UK4 - Tender Notice
Tender

13 Aug 2025 at 07:45

UK4 - Tender Notice
Summary of the contracting process

NHS England completed a public procurement process titled "Qualitative Analysis and Reporting for Patient Experience Surveys," aimed at thematic analysis of responses from national patient surveys. The procurement process, classified under health services and survey services, was carried out at their London base, specifically at Wellington House, 133-135 Waterloo Rd. This open competition was part of a light touch regime below the threshold, awarded to Solutions Strategy Research Facilitation Limited, an SME located in Milton Keynes. The contract commenced on 4th September 2025 and concludes on 31st March 2026, with a contract value of £66,380 excluding VAT, signed on 3rd September 2025. The procurement process was finalised with the contract award stage.

This tender represents significant opportunities for businesses capable of delivering high-quality thematic analysis of survey data, specifically utilising deductive and inductive qualitative methods. Ideal candidates would be skilled in handling substantial data sets from multiple surveys, providing insightful, actionable reports to aid NHS stakeholders in strategic decision-making. With a particular emphasis on technical and social value, businesses experienced in qualitative analysis in the health sector stand to benefit, especially SMEs accustomed to working flexibly across multiple projects simultaneously. This contract not only underscores existing expertise but also opens doors for deeper engagement and value-driven service delivery within the public sector.

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Notice Information

Notice Title

Qualitative Analysis and Reporting for Patient Experience Surveys

Notice Description

To deliver a high-quality, publishable thematic analysis of open-text responses from 5 national patient experience surveys, using both deductive and inductive qualitative methods to generate actionable insight for NHS stakeholders. The goal is to produce individual reports for each survey that uncover patterns and variations in patient feedback, with a final overarching report summarising common and unique insights across all surveys.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0586a3
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/071510-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services

CPV Codes

79311000 - Survey services

85100000 - Health services

Notice Value(s)

Tender Value
£80,000 Under £100K
Lots Value
£80,000 Under £100K
Awards Value
Not specified
Contracts Value
£66,380 Under £100K

Notice Dates

Publication Date
6 Nov 20253 months ago
Submission Deadline
27 Aug 2025Expired
Future Notice Date
Not specified
Award Date
2 Sep 20255 months ago
Contract Period
3 Sep 2025 - 31 Mar 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS ENGLAND
Contact Name
Not specified
Contact Email
england.commercialqueries@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SE1 8UG
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
Not specified
Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Supplier Information

Number of Suppliers
1
Supplier Name

SOLUTIONS STRATEGY RESEARCH FACILITATION

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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