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Ambient Voice Technology ("AVT") Solutions

Digital Health & Care Wales

This public procurement record has 2 releases in its history.

Tender

21 Aug 2026 at 16:12

UK4 - Tender Notice
Planning

18 Aug 2025 at 14:09

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Digital Health & Care Wales is procuring Ambient Voice Technology solutions for NHS Wales organisations and General Medical Services providers. The requirement covers software and information systems, including ambient capture of patient and caregiver conversations, real-time speech-to-text transcription, generative AI and intelligent summarisation, suggested structured clinical coding, automated template population, review and approval workflows, reporting and integration with GP systems, currently EMIS Web. The purpose is to improve clinical documentation and workflows, helping clinicians maintain accurate and timely records while focusing on patient care. Delivery is across Wales. The buying organisation will operate the framework for participating NHS Wales bodies, including local health boards, NHS trusts, special health authorities, GMS providers and other eligible contracting authorities. This is a multi-supplier open framework agreement.

The procurement has reached tender: the buyer invited offers through an open procedure. It covers one lot and is intended to establish an open framework without reopening competition for call-offs. Enquiries had to be submitted by 4 September 2026 at 23:59, and offers by 16 September 2026 at 12:00. The award decision was due by 30 November 2026. The lot contract period is 7 December 2026 to 6 December 2029, with a maximum extent to 6 December 2034. The estimated value is £10,000,000 excluding VAT, or £12,000,000 including VAT. Evaluation is price 60%, quality 30% and social value 10%. Quality covers AI performance, safety and data; clinical functionality and safety; implementation, support and operations; regulatory compliance and governance; and technical architecture and integration.

This opportunity suits software suppliers with proven ambient voice, speech recognition, generative AI, clinical summarisation, coding or workflow automation products, particularly those able to integrate with GP systems such as EMIS Web. Strong candidates will be able to demonstrate safe and reliable performance in healthcare settings, clinical functionality, data protection and governance, regulatory compliance, and robust technical architecture. Suppliers should have the implementation, support and operational capability needed to deploy and maintain solutions across NHS Wales and support participating healthcare organisations. The framework is explicitly suitable for small and medium-sized enterprises and voluntary, community and social enterprises. It can accommodate multiple suppliers, and future framework reopening events are intended to allow new suppliers to seek admission or existing suppliers to refresh their submissions.

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Notice Information

Notice Title

Ambient Voice Technology ("AVT") Solutions

Notice Description

Digital Health and Care Wales (DHCW), on behalf of NHS Wales organisations and General Medical Services (GMS) providers, is seeking to establish an Open Framework Agreement for Ambient Voice Technology (AVT) solutions. The Agreement will support the adoption of innovative technologies that can improve clinical documentation processes and enable more efficient delivery of patient care. AVT unobtrusively record patient and caregiver conversations and convert dialogue into structured outputs with minimal user intervention. These technologies are designed to support clinical documentation and workflows, enabling clinicians to focus on patient interaction while maintaining accurate and timely records. AVT solutions may include: * Ambient voice capture * Real-time speech-to-text transcription * Generative AI summarisation * Suggested structured clinical coding * Intelligent summarisation * Automated template population * Review and approval workflows * Integration with GP Systems (currently EMIS Web) * Insights and reporting Within NHS Wales, AVT is positioned as a capability to support General Practice efficiencies and enhance patient care through improved documentation workflows. For full details of this requirement, please refer to the tender documents published in eTenderWales, Jaggaer (formerly Bravo Solution) ITT 126244 https://etenderwales.ukp.app.jaggaer.com/web/login.shtml

Lot Information

Lot 1

Renewal: The initial framework agreement ("Framework 1") shall have a term of three (3) years commencing on the Commencement Date. Prior to the expiry of Framework 1, the Authority may re-open the Open Framework and award a successive framework agreement. Upon award of a successive framework agreement, Framework 1 shall expire in accordance with the requirements of the Procurement Act 2023. Any successive framework agreement awarded under the Open Framework may have a term of up to four (4) years, provided that the total duration of the Open Framework does not exceed eight (8) years from the Commencement Date.

Planning Information

As previously detailed the engagement process involves the completion an RFI questionnaire. The RFI questionnaire can be obtained via eTenderWales, weblink https://etenderwales.bravosolution.co.uk/ The project ID in eTenderWales is pqq_33741

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0589cf
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/080069-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£10,000,000 £10M-£100M
Lots Value
£10,000,000 £10M-£100M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 Aug 20265 days ago
Submission Deadline
16 Sep 20263 weeks to go
Future Notice Date
1 Feb 2026Expired
Award Date
Not specified
Contract Period
7 Dec 2026 - 6 Dec 2029 3-4 years
Recurrence
2034-07-31

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Digital Health & Care Wales
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CARDIFF
Postcode
CF11 9AD
Postcode Area
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
TLL Wales
Local Authority
Cardiff
Electoral Ward
Riverside
Westminster Constituency
Cardiff West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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