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Collection & Recovery Services

Southern Water Services Ltd.

This public procurement record has 3 releases in its history.

Award

09 Jun 2026 at 10:34

UK6 - Contract Award Notice
Tender

02 Feb 2026 at 08:32

UK4 - Tender Notice
Planning

21 Aug 2025 at 14:52

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Southern Water Services Limited has successfully completed the procurement process for their "Collection & Recovery Services" tender, focusing on modernising their debt collection and recovery strategies. This procurement, following a competitive flexible procedure under the Procurement Act 2023, was open to service providers in the collection agency services industry across the United Kingdom. The award date was on 9th June 2026, and the contract period extends from 23rd November 2026 to 23rd November 2030, with possibilities for renewal. The tender is categorised under utilities and aims to introduce innovative, data-driven solutions to enhance their operational model in Worthing, UK, where Southern Water is based.

This framework presents significant opportunities for businesses specialising in debt recovery and customer engagement services. It reflects an emphasis on digital solutions, early customer engagement, and data-led approaches, offering a platform for companies with strengths in these areas to align their services with Southern Water’s objectives for cost-efficiency and improved customer experience. Suppliers are expected to demonstrate capabilities in delivering robust, customer-focused recovery solutions, making this an attractive opportunity for businesses with innovative strategies and the technical ability to deliver high-quality services efficiently. This tender specifically suits large enterprises, yet indicates provisions for SMEs, allowing diverse participation from the industry.

How relevant is this notice?

Notice Information

Notice Title

Collection & Recovery Services

Notice Description

We are seeking to establish a new Collections & Recovery Services Framework that supports a redesigned operating model. This framework will be flexible, scalable, and adaptable, enabling innovation and continuous improvement in line with evolving business needs. The procurement will be conducted in full compliance with the Procurement Act 2023, and aims to deliver: Cost efficiency and value for money Enhanced recovery outcomes Improved customer experience The new approach will modernise our debt recovery strategy by: Introducing early-stage digital collection solutions to reduce default rates Enabling proactive customer engagement earlier in the recovery journey Maximising return on investment (ROI) through smarter, data-driven interventions Suppliers will be expected to demonstrate capability in delivering effective, customer-centric recovery solutions that align with our strategic goals and regulatory obligations.

Lot Information

Digital & Engagement Collections

Renewal: Southern Water may extend the Framework Agreement beyond the initial 4-year term by giving the Supplier at least three months' notice before the initial term ends. Any extension would be on the same contractual terms (or on amended terms if mutually agreed) for up to an additional 4 years in total. If Southern Water does not issue such notice, the Framework Agreement will automatically expire at the end of the initial term.

Trace, Recovery & Legacy Debt Management

Renewal: Southern Water may extend the Framework Agreement beyond the initial 4-year term by giving the Supplier at least three months' notice before the initial term ends. Any extension would be on the same contractual terms (or on amended terms if mutually agreed) for up to an additional 4 years in total. If Southern Water does not issue such notice, the Framework Agreement will automatically expire at the end of the initial term.

Litigation Management

Renewal: Southern Water may extend the Framework Agreement beyond the initial 4-year term by giving the Supplier at least three months' notice before the initial term ends. Any extension would be on the same contractual terms (or on amended terms if mutually agreed) for up to an additional 4 years in total. If Southern Water does not issue such notice, the Framework Agreement will automatically expire at the end of the initial term.

Probate & Deceased Account Management

Renewal: Southern Water may extend the Framework Agreement beyond the initial 4-year term by giving the Supplier at least three months' notice before the initial term ends. Any extension would be on the same contractual terms (or on amended terms if mutually agreed) for up to an additional 4 years in total. If Southern Water does not issue such notice, the Framework Agreement will automatically expire at the end of the initial term.

Planning Information

As part of this procurement, we will undertake a pre-tender engagement process to ensure the market is well-informed and aligned with our objectives. This process is designed to: Raise awareness of the upcoming procurement opportunity Share early insights into the scope, requirements, and strategic goals of the framework Invite feedback from suppliers to help shape the final specification and approach Encourage innovation and market readiness by outlining our expectations around flexibility, digital capability, and customer-centric recovery models Engagement activities may include: Market notice publication Supplier information sessions or webinars Request for Information (RFI) or Prior Information Notice (PIN) One-to-one discussions or soft market testing This process is compliant with the Procurement Act 2023 and aims to foster a competitive, transparent, and collaborative environment that supports the successful delivery of the new Collections & Recovery Framework.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-058c38
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/054124-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79100000 - Legal services

79940000 - Collection agency services

Notice Value(s)

Tender Value
£40,000,000 £10M-£100M
Lots Value
£40,000,000 £10M-£100M
Awards Value
£19,800,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
9 Jun 20263 months ago
Submission Deadline
4 Mar 2026Expired
Future Notice Date
17 Nov 2025Expired
Award Date
9 Jun 20263 months ago
Contract Period
23 Nov 2026 - 23 Nov 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Southern Water Services Ltd.
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WORTHING
Postcode
BN13 3NX
Postcode Area
Brighton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ27 West Sussex (South West)
Delivery Location
Not specified
Local Authority
Worthing
Electoral Ward
Northbrook
Westminster Constituency
Worthing West

Supplier Information

Number of Suppliers
5
Supplier Names

Advantis Credit Limited

ORBIT CREDIT SERVICES LIMITED

CONEXUS RECOVERY & FIELD SERVICES LIMITED

UK Search Limited

PHILLIPS & COHEN ASSOCIATES (UK) LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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