Notice Information
Notice Title
New Build Customer Journey Experience Solutions
Notice Description
The contracted service requirement is to create and deliver a satisfying customer journey for new build customers ensuring they feel informed, supported and valued throughout the entire process. The service is to provide end to end implementation and oversight of customer journey touchpoints across new housing developments, ensuring a consistent, high-quality experience for residents across all the various tenures including social rented, shared ownership and market sale. The aim is to deliver an industry-leading customer experience across the entire new build journey evidenced by measurable improvements in customer satisfaction scores, reduced complaints and increased Net Promoter Scores. The service will support internal teams by taking on the delivery of customer facing touchpoints which will allow Peabody colleagues to focus on their core roles whilst ensuring that the customer experience is elevated, consistent and aligned with Peabody's organisational values. The specification includes the setup, adaptation, production and installation of all physical and digital customer assets of each new development, taking into consideration the unique nature of the development and tailoring the service accordingly. The service will also include ongoing coordination, monitoring, survey residents to obtain feedback and continuous improvement. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1003167176
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-058ccf
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/086027-2025
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- UK7 - Contract Details Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Competitive flexible procedure
- Tender Suitability
- SME, VCSE
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
73 - Research and development services and related consultancy services
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
72224000 - Project management consultancy services
73220000 - Development consultancy services
79000000 - Business services: law, marketing, consulting, recruitment, printing and security
79410000 - Business and management consultancy services
79415200 - Design consultancy services
79416200 - Public relations consultancy services
Notice Value(s)
- Tender Value
- £500,000 £500K-£1M
- Lots Value
- £500,000 £500K-£1M
- Awards Value
- £500,000 £500K-£1M
- Contracts Value
- £700,000 £500K-£1M
Notice Dates
- Publication Date
- 23 Dec 20252 months ago
- Submission Deadline
- 19 Sep 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 1 Dec 20252 months ago
- Contract Period
- 1 Jan 2026 - 31 Dec 2026 6-12 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- PEABODY TRUST
- Contact Name
- Damon Pickard
- Contact Email
- damon.pickard@peabody.org.uk
- Contact Phone
- 02070214444
Buyer Location
- Locality
- LONDON
- Postcode
- SE1 7JB
- Post Town
- South East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI44 Lewisham and Southwark
- Delivery Location
- Not specified
-
- Local Authority
- Southwark
- Electoral Ward
- St George's
- Westminster Constituency
- Bermondsey and Old Southwark
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/086027-2025
23rd December 2025 - Contract details notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/078949-2025
2nd December 2025 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/052767-2025
1st September 2025 - Tender notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/050905-2025
22nd August 2025 - Tender notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/050848-2025
22nd August 2025 - Tender notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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