Award

CRM for NHSE participant/candidate data

NHS ENGLAND

This public procurement record has 1 release in its history.

Award

27 Aug 2025 at 10:39

UK7 - Contract Details Notice
Summary of the contracting process

NHS England has successfully completed the procurement process for a Customer Relationship Management (CRM) software package to manage participant and candidate data. This procurement, titled "CRM for NHSE participant/candidate data," is situated within the goods category, specifically focusing on Customer Relation Management software. Based in London, this award, according to the Open Contracting ID 'ocds-h6vhtk-058e6f-051539-2025', marks the conclusion of a direct procurement method which was conducted below the competitive threshold, without competition. The contracting process proceeded to the award stage on 27th August 2025 and the contract commenced on 31st July 2025, running until 30th July 2026.

This tender presents significant opportunities for businesses involved in the development and provision of CRM software solutions, particularly those positioned to support large public sector organisations such as NHS England. With the corporate goal of centralising CRM systems, companies that can offer adaptable CRM solutions are especially well-suited to engage in upcoming tenders within this industry category. This current contract with SugarCRM UK Ltd, a large-scale supplier located in Cheltenham, highlights the value of specialised software services capable of managing extensive participant and applicant information effectively. The contract, valued at £30,000, underscores the demand for robust solutions in the public healthcare sector.

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Notice Information

Notice Title

CRM for NHSE participant/candidate data

Notice Description

There is a corporate strategy to reduce the number of different CRM systems in use across NHS England. The current CRM used by the former Leadership Academy has been marked for transfer to the new corporate CRM system. This was anticipated June 2025 but has been delayed. As there continues to be a need to store and manage contact details and other key information in relation to the applicants, participants and alumni of leadership development programmes. This business case sees to provide cover in the interim pending corporate solution transfer.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-058e6f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/051539-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£30,000 Under £100K

Notice Dates

Publication Date
27 Aug 20255 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
27 Jul 20257 months ago
Contract Period
30 Jul 2025 - 30 Jul 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS ENGLAND
Contact Name
Not specified
Contact Email
england.commercialqueries@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SE1 8UG
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
Not specified
Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Supplier Information

Number of Suppliers
1
Supplier Name

SUGARCRM

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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