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NELFT - Waltham Forest Crisis Alternative Services

North East London NHS Foundation Trust

This public procurement record has 2 releases in its history.

Award

24 Nov 2025 at 19:04

UK6 - Contract Award Notice
Tender

29 Aug 2025 at 15:20

UK4 - Tender Notice
Summary of the contracting process

The North East London NHS Foundation Trust has completed a procurement process for the "Waltham Forest Crisis Alternative Services" under the open procedure, which focuses on developing community alternatives to hospital admission for mental health crises. Located in Essex, at the CEME Centre - West Wing, Marsh Way, this contract aims to enhance mental health acute pathways within North East London by collaborating with Voluntary, Community, and Social Enterprise (VCSE) partners. The award was made to HESTIA Housing and Support, with a gross contract value of £991,904. Key stages included an active tender process that concluded on 1st October 2025, an award period by 31st October 2025, and a standstill period concluding on 4th December 2025. The procurement encompasses the Waltham Forest area, identified by the CPV code 75200000 for the provision of community services.

This contract provides significant opportunities for businesses involved in delivering mental health services, especially those experienced in community-based crisis interventions and VCSE collaborations. Ideal candidates include providers with expertise in offering non-clinical support, such as crisis intervention and counselling, and those capable of integrating services with local healthcare frameworks. The successful award to HESTIA reflects a high level of technical and commercial expertise, emphasizing the importance of quality service delivery. Businesses capable of offering innovative, culturally tailored solutions that cater to Waltham Forest's diverse population will find this an advantageous opportunity for expansion and contribution to community resilience.

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Notice Information

Notice Title

NELFT - Waltham Forest Crisis Alternative Services

Notice Description

The Place Based Partnership within North East London (NEL) has identified key priority areas to enhance local mental health acute pathways. This initiative aims to develop effective community alternatives to hospital admission for residents experiencing a mental health crisis. The North East London Joint Forward Plan emphasises prevention, leveraging community assets, and providing person-centered, integrated care. The goal is to support more individuals in appropriate settings outside of hospitals, ensuring that those in crisis receive timely and suitable support. A significant focus is placed on improving mental health crisis management and offering alternatives to hospital admission. This ensures that high-quality inpatient care is available for those who truly need it, aligning with the principle of delivering the right support at the right time and place. The scope of services varies across localities, and a procurement process via Lots has been established to cater to the specific needs of each Local Borough and its demographics. This approach also fosters collaboration with Voluntary, Community, and Social Enterprise (VCSE) partners, enhancing the overall benefit to service users. VCSE (Voluntary, Community, and Social Enterprise) partners will play a crucial role in the Place Based Partnership within NELFT. Their involvement will include: Service Delivery: VCSE organisations will provide community-based services that offer alternatives to hospital admission. These services might include crisis intervention, counselling, peer support, and other mental health support programs tailored to local needs. Collaboration and Integration: VCSE partners will work closely with NELFT and other healthcare providers to ensure a seamless integration of services. This collaboration aims to create a cohesive support network that can respond effectively to mental health crises. Community Engagement: VCSE organisations often have strong ties to the local community and can engage residents in mental health initiatives. They can help raise awareness, reduce stigma, and encourage individuals to seek help early. Tailored Support: By understanding the unique demographics and needs of each locality, VCSE partners can offer personalised support that aligns with the specific challenges faced by different communities. Innovation and Flexibility: VCSE organisations can bring innovative approaches to mental health care, offering flexible and responsive services that can adapt to changing needs and circumstances. Overall, the involvement of VCSE partners is essential for building a comprehensive, community-centered approach to mental health care that prioritises prevention, early intervention, and support outside of hospital settings.

Lot Information

Lot 1

Renewal: The initial contract term shall be two (2) years with the potential for two (2) twelve (12) months in Contract extension periods by election of the Contracting Authority, on such notice and for such periods as is specified by the Contract.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0590a8
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/076668-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

CPV Codes

75200000 - Provision of services to the community

Notice Value(s)

Tender Value
£1,000,000 £1M-£10M
Lots Value
£1,000,000 £1M-£10M
Awards Value
£991,904 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
24 Nov 20259 months ago
Submission Deadline
1 Oct 2025Expired
Future Notice Date
Not specified
Award Date
24 Nov 20259 months ago
Contract Period
5 Jan 2026 - 4 Jan 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
North East London NHS Foundation Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ESSEX
Postcode
RM13 8GQ
Postcode Area
Romford
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI5 Outer London - East and North East
Small Region (ITL 3)
TLI52 Barking & Dagenham and Havering
Delivery Location
TLI53 Redbridge and Waltham Forest
Local Authority
Havering
Electoral Ward
Rainham & Wennington
Westminster Constituency
Dagenham and Rainham

Supplier Information

Number of Suppliers
1
Supplier Name

HESTIA HOUSING AND SUPPORT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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