Out of Hours and Warden Call Handling Services

{
    "tag": [
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    "id": "ocds-h6vhtk-059331-2025-12-09T09:44:38Z",
    "date": "2025-12-09T09:44:38Z",
    "ocid": "ocds-h6vhtk-059331",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PDGV-2149-XNWV",
            "name": "mhs homes group",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PDGV-2149-XNWV"
            },
            "address": {
                "streetAddress": "Broadside",
                "locality": "Chatham",
                "postalCode": "ME4 4LL",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKJ41"
            },
            "contactPoint": {
                "email": "procurement@mhs.org.uk"
            },
            "roles": [
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            "details": {
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    ],
    "buyer": {
        "id": "GB-PPON-PDGV-2149-XNWV",
        "name": "mhs homes group"
    },
    "planning": {
        "milestones": [
            {
                "id": "engagement",
                "type": "engagement",
                "description": "MHS homes are looking to undertake pre-market engagement in the form of a questionnaire, to better understand the market for Out of Hours and Warden Call Handling and help us to form our specification and cost model. Suppliers from the sector who provide Out of Hours Call Handling services are invited to complete our questionnaire found at the following link (click or copy and paste into browser): https://forms.office.com/Pages/ResponsePage.aspx?id=r9m4uv7_tEWKr0cbjsv5AKvioEqdu0lNgenFtOlNyPVURUVFRDJOSEhQUE1aMEZQRlowTDM2OVA1Ty4u Please submit all responses by 19th September 2025. Responses will be anonymized and note that the outcomes of any pre-market engagement will be shared at Invitation to tender stage.",
                "dueDate": "2025-09-19T23:59:59+01:00",
                "status": "scheduled"
            }
        ],
        "documents": [
            {
                "id": "053549-2025",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/053549-2025",
                "datePublished": "2025-09-03T13:54:24+01:00",
                "format": "text/html"
            }
        ]
    },
    "tender": {
        "id": "TMHS177a",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Out of Hours and Warden Call Handling Services",
        "description": "The result contract will be for the provision of Out of Hours and Warden Call Handling Services.The aim is to ensure continuity of service outside regular working hours, maintaining the high standards expected by mhs homes. The successful provider will deliver a comprehensive Out of Hours and Warden Call Handling Service that acts as an extension of mhs homes' in-house operations.",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "79510000",
                        "description": "Telephone-answering services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "79512000",
                        "description": "Call centre"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKJ41",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKJ41",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amountGross": 300000,
            "amount": 250000,
            "currency": "GBP"
        },
        "mainProcurementCategory": "services",
        "lots": [
            {
                "id": "1",
                "suitability": {
                    "sme": true
                },
                "contractPeriod": {
                    "startDate": "2026-04-01T00:00:00+01:00",
                    "endDate": "2031-03-31T23:59:59+01:00",
                    "maxExtentDate": "2033-03-31T23:59:59+01:00"
                },
                "hasRenewal": true,
                "status": "complete",
                "value": {
                    "amountGross": 300000,
                    "amount": 250000,
                    "currency": "AED"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "price",
                            "name": "Price",
                            "description": "40%",
                            "numbers": [
                                {
                                    "number": 40,
                                    "weight": "percentageExact"
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                        {
                            "type": "quality",
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                            "description": "60%",
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                "renewal": {
                    "description": "1+1"
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        ],
        "communication": {
            "futureNoticeDate": "2025-10-09T23:59:59+01:00"
        },
        "status": "complete",
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "aboveThreshold": true,
        "submissionMethodDetails": "Mhs homes have adopted the In-Tend e-tendering system for all its tender activities. This PSQ and all tendering processes will be conducted entirely though the In-tend eTendering portal: https://www.in-tendhost.co.uk/mhs/aspx/Home (https://www.in-tendhost.co.uk/mhs/aspx/Home) Tenderers will need to register on the Portal to submit their PSQ and subsequent tender response. However, if you are already registered, tenderers do not need to register again and may simply use their existing username and password to login to the Portal. Once logged in, go to \"Tenders\" >\"Current\" to view the tender in full",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
                "en"
            ]
        },
        "tenderPeriod": {
            "endDate": "2025-11-04T12:00:00+00:00"
        },
        "enquiryPeriod": {
            "endDate": "2025-10-23T12:00:00+01:00"
        },
        "awardPeriod": {
            "endDate": "2025-12-16T23:59:59+00:00"
        },
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            },
            {
                "id": "063560-2025",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/063560-2025",
                "datePublished": "2025-10-09T09:55:55+01:00",
                "format": "text/html"
            },
            {
                "id": "080904-2025",
                "documentType": "tenderCancellationNotice",
                "noticeType": "UK12",
                "description": "Procurement termination notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/080904-2025",
                "datePublished": "2025-12-09T09:44:38Z",
                "format": "text/html"
            }
        ]
    },
    "language": "en",
    "awards": [
        {
            "id": "1",
            "status": "cancelled",
            "statusDetails": "The decision has been taken to terminate the procurement process, this is due to due to internal changes at mhs homes.",
            "finalStatusDate": "2025-12-08T00:00:00+00:00",
            "relatedLots": [
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            ]
        }
    ]
}