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Out of Hours and Warden Call Handling Services

mhs homes group

This public procurement record has 3 releases in its history.

TenderCancellation

09 Dec 2025 at 09:44

UK12 - Procurement Termination Notice
Tender

09 Oct 2025 at 09:55

UK4 - Tender Notice
Planning

03 Sep 2025 at 13:54

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The procurement process for the "Out of Hours and Warden Call Handling Services" conducted by mhs homes group in Chatham, UK, has concluded with the procurement being terminated. This process, which falls under the services category, aimed to secure services for telephone-answering and call centre functions to maintain high standards outside regular working hours. The procurement method adopted was open, with the tender period previously ending on 4th November 2025, and award decisions intended by 16th December 2025. However, the procurement was marked as cancelled on 8th December 2025 due to internal changes at mhs homes.

This tender initially presented opportunities for businesses in the communication services industry, particularly those specializing in telephone-answering and call handling solutions. Although the procurement process has concluded without a contract award, similar future opportunities from mhs homes could perfectly suit SMEs and larger firms aiming to extend their portfolio, especially those capable of delivering such services as an extension of in-house operations. Future tenders may be anticipated as mhs homes adjusts its strategies, providing businesses an avenue for growth through public sector contracts.

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Notice Information

Notice Title

Out of Hours and Warden Call Handling Services

Notice Description

The result contract will be for the provision of Out of Hours and Warden Call Handling Services.The aim is to ensure continuity of service outside regular working hours, maintaining the high standards expected by mhs homes. The successful provider will deliver a comprehensive Out of Hours and Warden Call Handling Service that acts as an extension of mhs homes' in-house operations.

Planning Information

MHS homes are looking to undertake pre-market engagement in the form of a questionnaire, to better understand the market for Out of Hours and Warden Call Handling and help us to form our specification and cost model. Suppliers from the sector who provide Out of Hours Call Handling services are invited to complete our questionnaire found at the following link (click or copy and paste into browser): https://forms.office.com/Pages/ResponsePage.aspx?id=r9m4uv7_tEWKr0cbjsv5AKvioEqdu0lNgenFtOlNyPVURUVFRDJOSEhQUE1aMEZQRlowTDM2OVA1Ty4u Please submit all responses by 19th September 2025. Responses will be anonymized and note that the outcomes of any pre-market engagement will be shared at Invitation to tender stage.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-059331
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/080904-2025
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK12 - Procurement Termination Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79510000 - Telephone-answering services

79512000 - Call centre

Notice Value(s)

Tender Value
£250,000 £100K-£500K
Lots Value
£250,000 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
9 Dec 20258 months ago
Submission Deadline
4 Nov 2025Expired
Future Notice Date
9 Oct 2025Expired
Award Date
Not specified
Contract Period
1 Apr 2026 - 31 Mar 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Cancelled
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
mhs homes group
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CHATHAM
Postcode
ME4 4LL
Postcode Area
Rochester
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ41 Medway
Delivery Location
TLJ41 Medway
Local Authority
Medway
Electoral Ward
Chatham Central & Brompton
Westminster Constituency
Rochester and Strood

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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