Notice Information
Notice Title
Public Engagement and Satisfaction Surveys for West Yorkshire Police
Notice Description
West Yorkshire Police have awarded a contract for the provision of a satisfaction programme for the Force's victims as well as ad-hoc public engagement via telephone surveys and other potential consultation methods. Approximately 10,700 satisfaction surveys are currently undertaken by telephone each year as part of an ongoing monthly programme, allowing analysis of the Force to be completed and reported upon. These surveys measure satisfaction with the police service that victims and/or callers have received and allows WYP to identify where improvements could be made. On an ad-hoc basis other mechanisms of consultation and engagement may be required to explore new issues or to increase understanding of themes identified via existing surveys. A wider range of methodologies may be used for this including online surveys, focus groups and face to face surveys.
Lot Information
Lot 1
Renewal: The contract includes the provision to extend for a further 2 x 12-months.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-059440
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/086302-2025
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- UK7 - Contract Details Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79311210 - Telephone survey services
79342311 - Customer satisfaction survey
Notice Value(s)
- Tender Value
- £540,000 £500K-£1M
- Lots Value
- £540,000 £500K-£1M
- Awards Value
- £584,500 £500K-£1M
- Contracts Value
- £584,500 £500K-£1M
Notice Dates
- Publication Date
- 29 Dec 20251 months ago
- Submission Deadline
- 30 Sep 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 18 Nov 20253 months ago
- Contract Period
- 1 Jan 2026 - 31 Dec 2028 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- WEST YORKSHIRE POLICE
- Contact Name
- Not specified
- Contact Email
- yb.procurement@westyorkshire.police.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- WAKEFIELD
- Postcode
- WF1 3QP
- Post Town
- Wakefield
- Country
- England
-
- Major Region (ITL 1)
- TLE Yorkshire and The Humber
- Basic Region (ITL 2)
- TLE4 West Yorkshire
- Small Region (ITL 3)
- TLE45 Wakefield
- Delivery Location
- TLE Yorkshire and The Humber
-
- Local Authority
- Wakefield
- Electoral Ward
- Wakefield North
- Westminster Constituency
- Wakefield and Rothwell
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/086302-2025
29th December 2025 - Contract details notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/074886-2025
18th November 2025 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/053972-2025
4th September 2025 - Tender notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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