Notice Information
Notice Title
SECURE TRANSPORT SERVICES FOR MENTAL HEALTH PATIENTS
Notice Description
The provision of secure transport services for mental health patients across Cardiff and the Vale of Glamorgan, supporting safe, timely, and compassionate transfers between healthcare and community settings, including urgent and high-risk journeys on a 24/7 basis. The contract is expected to commence in January 2027 for an initial term of three years, with the option to extend for a further two years
Lot Information
Lot 1
The contract is for the provision of secure transport services for mental health patients across Cardiff and the Vale of Glamorgan. The service will support the safe, timely, and compassionate transfer of patients between a range of settings, including acute hospital sites, community locations, inpatient mental health units, and other clinically appropriate destinations across the UK. This will include hospital-to-hospital transfers, community-to-hospital admissions, discharge-related transport, and other clinically required journeys. The provider will be required to deliver a flexible, responsive, and multi-purpose transport service capable of meeting a wide range of patient needs, including routine, urgent, and high-risk transfers. This includes the safe conveyance of patients detained under the Mental Health Act, as well as those requiring enhanced supervision, secure transport arrangements, or specialist handling. All services must be delivered in a manner that prioritises patient safety, dignity, and wellbeing, with staff trained in trauma-informed care, de-escalation techniques, and the safe and proportionate use of restraint where clinically necessary. The service must operate 24 hours a day, 7 days a week, 365 days per year, supporting both pre-planned and emergency requests. Providers will be expected to meet defined response times, including urgent responses within one hour and standard responses within two hours. The provider must maintain an appropriately resourced and roadworthy fleet, including vehicles capable of meeting enhanced safety requirements (such as secure pods or cells where required), and ensure availability of suitable staffing levels determined through risk assessment for each journey. The provider will also be required to ensure full compliance with all relevant statutory, regulatory, and clinical standards, including the Mental Health Act, safeguarding requirements, NHS Wales standards, and applicable guidance from Healthcare Inspectorate Wales. Robust arrangements for quality assurance, incident reporting, performance monitoring, and continuous improvement will be expected, alongside effective communication and coordination with Health Board services. The contract is expected to commence in January 2027 for an initial term of three years, with the option to extend for a further period of up to two years, subject to satisfactory performance and agreement by the Health Board.
Renewal: The contract will be awarded for an initial term of 36 months, with the option to extend for a further period of up to 24 months, subject to satisfactory performance and at the discretion of the Health Board.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-059754
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/058799-2026
- Current Stage
- Tender
- All Stages
- Planning, Tender
Procurement Classification
- Notice Type
- UK1 - Pipeline Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
-
- CPV Codes
85143000 - Ambulance services
Notice Value(s)
- Tender Value
- £2,500,000 £1M-£10M
- Lots Value
- £2,500,000 £1M-£10M
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 23 Jun 2026Yesterday
- Submission Deadline
- 27 Jul 20262 months to go
- Future Notice Date
- 3 Nov 2025Expired
- Award Date
- Not specified
- Contract Period
- 31 Mar 2026 - 31 Mar 2029 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CARDIFF AND VALE UNIVERSITY HEALTH BOARD
- Additional Buyers
NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST)
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- CARDIFF
- Postcode
- CF14 4HH
- Post Town
- Cardiff
- Country
- Wales
-
- Major Region (ITL 1)
- TLL Wales
- Basic Region (ITL 2)
- TLL5 South East Wales
- Small Region (ITL 3)
- TLL52 Cardiff and Vale of Glamorgan
- Delivery Location
- TLL22 Cardiff and Vale of Glamorgan
-
- Local Authority
- Cardiff
- Electoral Ward
- Heath
- Westminster Constituency
- Cardiff North
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/055281-2025
10th September 2025 - Pipeline notice on Find a Tender
Notice URLs
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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"description": "This is a Provider Selection Regime Wales (PSR Wales) Contract Notice. The awarding of this contract is subject to the Health Services (Provider Selection Regime) (Wales) Regulations 2025. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015/Procurement Act 2023 do not apply to this award. Procurement documents, including detailed instructions on how to submit bids and the required information, are available at the following link: https://etenderwales.bravosolution.co.uk/home.html. The criteria for contract award decisions can also be found there. NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=165067 Bids will be evaluated in accordance with the award criteria set out in this ITT using a structured evaluation process. NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=166753 Under the terms of this contract the successful supplier(s) will be required to deliver Community Benefits in support of the authority's economic and social objectives. Accordingly, contract performance conditions may relate in particular to social and environmental considerations. The Community Benefits included in this contract are: Community Benefits Clauses will be applied in line with Welsh Government policy, focusing on delivering social, economic, and environmental benefits. This includes supporting local employment, engaging with local supply chains (including SMEs), promoting sustainable practices, and contributing to the well-being of communities across Cardiff and the Vale of Glamorgan. (WA Ref:166753) The buyer considers that this contract is suitable for consortia."
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