Award

Training Resource Augmentation

POST OFFICE LIMITED

This public procurement record has 1 release in its history.

Award

10 Sep 2025 at 14:49

Summary of the contracting process

The procurement process titled "Training Resource Augmentation" was conducted by Post Office Limited, a public undertaking based in London, United Kingdom. The process involved providing franchisee support for training new counter staff on the Horizon system. The procurement followed a direct method, deemed below threshold and without competition, focusing on service provision in the training software and post office counter services categories. The contract was awarded on 8th September 2025 and is set to conclude by 7th September 2028, with a contract value of £120,000. The award stage has been completed and the contract is currently active with Potent Solutions Limited as the supplier.

This tender presents significant growth opportunities for businesses specialising in training services, especially those capable of offering bespoke solutions for post office operations. Companies familiar with training software packages and efficient counter service systems are well-suited to benefit from such contracts. SMEs like Potent Solutions Limited, which was successful in securing this contract, are likely candidates for similar future opportunities, given the direct procurement method favouring nimble and specialised business solutions within the public sector framework.

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Notice Title

Training Resource Augmentation

Notice Description

Post Office franchisee support to train new counter staff on the correct use of the Horizon system. Post Office provide this in the first instance but from time to time the franchise requires additional counter training support.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0597d2
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/055497-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

64 - Postal and telecommunications services


CPV Codes

48931000 - Training software package

64114000 - Post office counter services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£120,000 £100K-£500K

Notice Dates

Publication Date
10 Sep 20255 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
7 Sep 20255 months ago
Contract Period
7 Sep 2025 - 7 Sep 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
POST OFFICE LIMITED
Contact Name
Not specified
Contact Email
procurement@postoffice.co.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
EC2V 7ER
Post Town
Central London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
City of London
Electoral Ward
Bassishaw
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

POTENT SOLUTIONS

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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