Award

Ongoing Maintenance for Suite CRM for the Made Smarter East of England Programme - S522305

NORFOLK COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

11 Sep 2025 at 10:01

Summary of the contracting process

This procurement process was conducted by Norfolk County Council, a public authority within the sub-central government of the United Kingdom. The contract, titled "Ongoing Maintenance for Suite CRM for the Made Smarter East of England Programme - S522305," falls under the industry category of software packages and information systems. The location for the programme encompasses the East of England, including regions such as Norfolk, Suffolk, Cambridgeshire, Bedfordshire, Hertfordshire, and Essex, with the contract period running from April 2025 to March 2029. The process, completed with the award status marked as "active," involved procurement methods below the threshold and concluded with Free Rein Limited as the supplier.

This tender presents opportunities for business growth, particularly for SMEs in the manufacturing sector, which are the primary beneficiaries of the Made Smarter Adoption programme. The contract's focus on ongoing CRM maintenance services indicates potential for specialist software firms, particularly those experienced in IT and systems integration within the public sector. Given the contract's extensive regional scope, businesses with operational capabilities or growth interest in the East of England would be strategically positioned to engage in this and similar opportunities.

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Notice Title

Ongoing Maintenance for Suite CRM for the Made Smarter East of England Programme - S522305

Notice Description

The Made Smarter Adoption (East of England) programme is delivered by a partnership led by Norfolk County Council which is the accountable body for the programme. The programme is delivered in the East of England area (Norfolk, Suffolk, Cambridgeshire, Bedfordshire, Hertfordshire and Essex) during the period of April 2025 - March 2026. Beneficiaries of the programme are SMEs of the manufacturing sector.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05985f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/055714-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Below threshold - unknown
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£40,000 Under £100K

Notice Dates

Publication Date
11 Sep 20255 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Mar 202510 months ago
Contract Period
31 Mar 2025 - 31 Mar 2029 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
NORFOLK COUNTY COUNCIL
Contact Name
Not specified
Contact Email
sourcingteam@norfolk.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
NORWICH
Postcode
NR1 2DH
Post Town
Norwich
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
Not specified

Local Authority
Norwich
Electoral Ward
Lakenham
Westminster Constituency
Norwich South

Supplier Information

Number of Suppliers
1
Supplier Name

FREE REIN

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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