Notice Information
Notice Title
Out of Office Hours Emergency Call Handling Service
Notice Description
Providing Out of Hours Emergency cover for Orbit Homes Limited. Covering calls during evenings, weekends, and bank holidays that are classed as an Emergency. The service will operate at the following times: Monday to Friday 1700 to 0830; Saturday and Sunday All Day; Bank Holidays All Day.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-059b41
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/056930-2025
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- UK5 - Transparency Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Direct
- Procurement Method Details
- Below threshold - without competition
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79512000 - Call centre
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- £130,000 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 16 Sep 20255 months ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 16 Sep 20255 months ago
- Contract Period
- 15 Sep 2025 - 31 Aug 2027 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Pending
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- ORBIT GROUP LIMITED
- Contact Name
- Not specified
- Contact Email
- group.tenders@orbit.org.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- COVENTRY
- Postcode
- CV3 2SU
- Post Town
- Coventry
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG3 West Midlands
- Small Region (ITL 3)
- TLG33 Coventry
- Delivery Location
- Not specified
-
- Local Authority
- Coventry
- Electoral Ward
- Wyken
- Westminster Constituency
- Coventry East
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/056930-2025
16th September 2025 - Transparency notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-059b41-2025-09-16T12:46:26+01:00",
"date": "2025-09-16T12:46:26+01:00",
"ocid": "ocds-h6vhtk-059b41",
"initiationType": "tender",
"parties": [
{
"id": "GB-COH-IP28503R",
"name": "ORBIT GROUP LIMITED",
"identifier": {
"scheme": "GB-COH",
"id": "IP28503R"
},
"additionalIdentifiers": [
{
"scheme": "GB-PPON",
"id": "PDDL-8571-LDGT"
}
],
"address": {
"streetAddress": "Garden Court, Harry Weston Road, Binley Business Park, Binley",
"locality": "Coventry",
"postalCode": "CV3 2SU",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKG33"
},
"contactPoint": {
"email": "group.tenders@orbit.org.uk"
},
"roles": [
"buyer"
],
"details": {
"classifications": [
{
"scheme": "UK_CA_TYPE",
"id": "publicAuthoritySubCentralGovernment",
"description": "Public authority - sub-central government"
}
]
}
},
{
"id": "GB-COH-04829863",
"name": "AFTER BUILD LIMITED",
"identifier": {
"scheme": "GB-COH",
"id": "04829863"
},
"additionalIdentifiers": [
{
"scheme": "GB-PPON",
"id": "PVQD-3672-GYNR"
}
],
"address": {
"streetAddress": "Units 1 & 2 Woodfield Farm Offices",
"locality": "Burgess Hill",
"postalCode": "RH15 8RA",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKJ28"
},
"contactPoint": {
"email": "markh@afterbuild.com"
},
"roles": [
"supplier"
],
"details": {
"url": "https://www.afterbuild.com",
"scale": "sme",
"vcse": false
}
}
],
"buyer": {
"id": "GB-COH-IP28503R",
"name": "ORBIT GROUP LIMITED"
},
"tender": {
"id": "OOH2025",
"legalBasis": {
"id": "2023/54",
"scheme": "UKPGA",
"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
},
"title": "Out of Office Hours Emergency Call Handling Service",
"description": "Providing Out of Hours Emergency cover for Orbit Homes Limited. Covering calls during evenings, weekends, and bank holidays that are classed as an Emergency. The service will operate at the following times: Monday to Friday 1700 to 0830; Saturday and Sunday All Day; Bank Holidays All Day.",
"status": "complete",
"procurementMethod": "direct",
"procurementMethodDetails": "Below threshold - without competition",
"lots": [
{
"id": "1",
"status": "complete"
}
]
},
"awards": [
{
"id": "1",
"title": "Out of Office Hours Emergency Call Handling Service",
"status": "pending",
"value": {
"amountGross": 156000,
"amount": 130000,
"currency": "GBP"
},
"mainProcurementCategory": "services",
"aboveThreshold": false,
"suppliers": [
{
"id": "GB-COH-04829863",
"name": "AFTER BUILD LIMITED"
}
],
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "79512000",
"description": "Call centre"
}
],
"deliveryAddresses": [
{
"region": "UKF",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKG",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKH",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKI",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKJ",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKK",
"country": "GB",
"countryName": "United Kingdom"
}
],
"relatedLot": "1"
}
],
"contractPeriod": {
"startDate": "2025-09-16T00:00:00+01:00",
"endDate": "2027-08-31T23:59:59+01:00"
},
"relatedLots": [
"1"
],
"documents": [
{
"id": "056930-2025",
"documentType": "awardNotice",
"noticeType": "UK5",
"description": "Transparency notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/056930-2025",
"datePublished": "2025-09-16T12:46:26+01:00",
"format": "text/html"
}
],
"milestones": [
{
"id": "1",
"type": "futureSignatureDate",
"dueDate": "2025-09-16T23:59:59+01:00",
"status": "scheduled"
}
]
}
],
"language": "en"
}