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CPF - Dynamics Customer Engagement, F&O Support & Maintenance Managed Service

A2Dominion Group

This public procurement record has 2 releases in its history.

Award

03 Feb 2026 at 16:05

UK6 - Contract Award Notice
Tender

22 Sep 2025 at 10:05

UK4 - Tender Notice
Summary of the contracting process

The procurement process titled "CPF - Dynamics Customer Engagement, F&O Support & Maintenance Managed Service," was initiated by the A2Dominion Group, a public authority under sub-central government, located at The Point, 113 Uxbridge Rd, London. This tender falls under the industry category of software package and information systems and involves services crucial for maintaining and supporting Dynamics Customer Engagement. The location specified for contractual obligations is London, United Kingdom. Initiated through a competitive flexible procedure, the process reached the award stage on 3rd February 2026, with a contract period anticipated to begin on 1st May 2026 and extend potentially until 30th April 2031, including renewal options.

This tender presents a significant opportunity for businesses specialising in network operating system software packages and related services, particularly those with capabilities in maintaining and supporting complex software solutions. Large enterprises like Neo Technology Ltd, which was awarded the contract worth a gross amount of £1.5 million, notably benefit from such opportunities. The open procurement method encourages a wide range of bids, ensuring competitive pricing and quality outputs. While the opportunity might not favour SMEs as per the final stage bids analysis, organisations capable of delivering high-quality software support services could see considerable business growth by securing such contracts with public authorities.

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Notice Information

Notice Title

CPF - Dynamics Customer Engagement, F&O Support & Maintenance Managed Service

Notice Description

Competitive Flexible Procedure for Dynamics Customer Engagement, F&O Support & Maintenance Managed Service To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1011523320

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-059eba
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/009600-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

98 - Other community, social and personal services

CPV Codes

48000000 - Software package and information systems

48214000 - Network operating system software package

48216000 - Network connectivity terminal emulation software package

48219000 - Miscellaneous networking software package

48219100 - Gateway software package

98300000 - Miscellaneous services

Notice Value(s)

Tender Value
£1,250,000 £1M-£10M
Lots Value
£1,250,000 £1M-£10M
Awards Value
£1,250,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
3 Feb 20266 months ago
Submission Deadline
14 Nov 2025Expired
Future Notice Date
Not specified
Award Date
3 Feb 20266 months ago
Contract Period
1 May 2026 - 30 Apr 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
A2Dominion Group
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
W5 5TL
Postcode Area
West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI73 Ealing
Delivery Location
Not specified
Local Authority
Ealing
Electoral Ward
Walpole
Westminster Constituency
Ealing Southall

Supplier Information

Number of Suppliers
1
Supplier Name

Neo Technology Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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