Award

Tenants Satisfaction Measures Survey

LEICESTER CITY COUNCIL

This public procurement record has 2 releases in its history.

Award

18 Dec 2025 at 10:15

Tender

23 Sep 2025 at 14:02

Summary of the contracting process

Leicester City Council has awarded a contract for the "Tenants Satisfaction Measures Survey", which involves conducting an independent survey to assess tenant satisfaction with services provided by their landlords. This procurement falls under the services category, specifically survey services, and is relevant to the social housing sector. The contract was initiated under an open procurement method with below threshold - open competition. As of 18th December 2025, the award stage is complete, with Acuity Research & Practice, an SME based in Devon, serving as the supplier. The contract commenced on 10th November 2025 and is set to end on 9th November 2027, with options for up to two additional 12-month extensions at a total value of £102,468. This procurement process is linked to the regulatory requirements under the Social Housing (Regulation) Act 2023.

This tender presents significant opportunities for businesses specialising in data collection and analysis within the social housing sector. Companies with expertise in satisfaction surveys and tenant engagement, particularly those classified as SMEs, are well-positioned to compete for similar contracts. The requirement for consistent and regulatory-compliant survey services is crucial for public authorities aiming to enhance tenant satisfaction and service delivery, creating business growth potential for firms that can offer innovative survey methodologies and accurate data interpretation. Additionally, the focus on price and quality in the award criteria highlights the importance of cost-effective yet high-quality service provision.

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Notice Title

Tenants Satisfaction Measures Survey

Notice Description

To undertake an independent satisfaction measures survey of the tenants at Leicester City Council to collect data on their opinions of, and attitudes towards, their landlords and the services provided, as well as to act as a baseline to compare future surveys against.

Lot Information

Lot 1

Renewal: Initial term of two years plus extension totalled 2 years

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05a04e
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/084189-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79311000 - Survey services

Notice Value(s)

Tender Value
£165,000 £100K-£500K
Lots Value
£165,000 £100K-£500K
Awards Value
Not specified
Contracts Value
£85,390 Under £100K

Notice Dates

Publication Date
18 Dec 20252 months ago
Submission Deadline
13 Oct 2025Expired
Future Notice Date
Not specified
Award Date
10 Nov 20253 months ago
Contract Period
10 Nov 2025 - 9 Nov 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
LEICESTER CITY COUNCIL
Contact Name
Godfred Boakye-Srampa
Contact Email
godfred.boakye-srampa@leicester.gov.uk
Contact Phone
01164546186

Buyer Location

Locality
LEICESTER
Postcode
LE1 1FZ
Post Town
Leicester
Country
England

Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF21 Leicester
Delivery Location
TLF21 Leicester

Local Authority
Leicester
Electoral Ward
Castle
Westminster Constituency
Leicester South

Supplier Information

Number of Suppliers
1
Supplier Name

ACUITY RESEARCH & PRACTICE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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