Award

Information Technology Service Management (ITSM) Solution

ROTHERHAM BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

23 Sep 2025 at 16:07

UK7 - Contract Details Notice
Summary of the contracting process

Rotherham Borough Council has successfully awarded a contract for an Information Technology Service Management (ITSM) Solution. This procurement falls under the "goods" category within the software package and information systems industry and took place in the Rotherham area (region UKE31) in the United Kingdom. The procurement process moved to the award stage on 23rd September 2025, following the tender initiation and completion phases. The contract, valued at £66,834 GBP, began on 9th June 2025 and will conclude on 8th June 2026. The procurement was carried out using a method described as "Below threshold - unknown," and the primary supplier involved is INDUSTRIAL AND FINANCIAL SYSTEMS, IFS UK LTD.

This tender presents significant opportunities for businesses specialising in IT service management solutions, particularly those capable of providing comprehensive support for service desk operations and IT asset management. Companies that are well-suited to compete include those with expertise in managing software updates, user licensing, and maintaining essential IT configuration data. The awarded contract highlights the demand for robust systems supporting local government IT services, making it an attractive growth avenue for large-scale IT solution providers and those looking to expand their customer base within the public sector.

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Notice Information

Notice Title

Information Technology Service Management (ITSM) Solution

Notice Description

The Council utilises the IFS Assyst IT Service Management (ITSM) system to support its service desk operations and IT asset management. This system is a business-critical application, underpinning the delivery of the Council's IT services by managing the inventory and lifecycle of IT assets, tracking incidents and changes, and maintaining key configuration and user data. Ongoing maintenance and support for the ITSM system are required, including software updates and user licensing management.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05a07f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/059031-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Below threshold - unknown
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£66,834 Under £100K

Notice Dates

Publication Date
23 Sep 20255 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
21 May 20259 months ago
Contract Period
8 Jun 2025 - 8 Jun 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ROTHERHAM BOROUGH COUNCIL
Contact Name
Not specified
Contact Email
procurement.corporate@rotherham.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
ROTHERHAM
Postcode
S60 1AE
Post Town
Sheffield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE34 Rotherham
Delivery Location
Not specified
Local Authority
Rotherham
Electoral Ward
Boston Castle
Westminster Constituency
Rotherham

Supplier Information

Number of Suppliers
1
Supplier Name

INDUSTRIAL AND FINANCIAL SYSTEMS, IFS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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