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Trent & Dove - Warden Call & Telecare Services ID619

Trent and Dove Housing

This public procurement record has 2 releases in its history.

Award

22 Jul 2026 at 14:20

UK7 - Contract Details Notice
Planning

25 Sep 2025 at 11:43

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Trent and Dove Housing procured warden call and telecare services for its sheltered housing schemes for people aged over 55. The requirement covers health and social care support delivered through alarm monitoring, telecare and alarm systems, telephone operator services, and installation of telecommunications equipment. The work is associated with Trent and Dove Housing in Burton-on-Trent and is to be delivered in the United Kingdom. The service category is health and social work services, including alarm-monitoring services. The procurement was arranged as a single requirement rather than separate service packages. It is relevant to providers of monitored emergency call systems, telecare response services, sheltered housing communications, and associated telecommunications installation and support.

The procurement is complete and was awarded to Appello Careline Limited. It used a limited competition described as below-threshold, with suitability for small and medium-sized enterprises. The estimated procurement value was £349,000 excluding VAT, or £437,000 including VAT. The contract was signed on 1 February 2026 and has a stated value of £128,634.50 excluding VAT, or £154,361.40 including VAT. Its initial period runs from 1 February 2026 to 31 January 2029, with a possible extension at Trent and Dove Housing’s discretion based on supplier performance, up to 31 January 2031. The procurement was evaluated through the limited competition process; detailed award criteria are not stated.

This award demonstrates established demand from Trent and Dove Housing for technology-enabled support in over-55 sheltered housing. A credible competitor for a future requirement would need to provide reliable warden call and telecare services, including continuous or responsive alarm monitoring, suitable alarm equipment, and effective communication with residents and housing staff. Relevant capability also includes operating telephone response services and installing, integrating and maintaining telecommunications equipment. Suppliers should be able to support health and social care outcomes in sheltered schemes and demonstrate dependable service delivery at housing-provider scale. The successful provider is a large organisation, but the requirement was identified as suitable for small and medium-sized enterprises, so specialist telecare firms and capable telecommunications providers may be well placed to compete, alone or through suitable partnerships.

How relevant is this notice?

Notice Information

Notice Title

Trent & Dove - Warden Call & Telecare Services ID619

Notice Description

This procurement was for warden call and telecare services required for T&D over 55s sheltered schemes.

Planning Information

Suppliers will need to be registered or register on My Tenders. https://Mytenders.co.uk/ You will then be able to access the PME Questionnaire. Alternatively, suppliers can download and review the PME Questionnaire from https://www.gbsprocure.com/trent-and-dove-housing-premarket

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05a1de
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/069212-2026
Current Stage
Award
All Stages
Planning, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Below threshold - limited competition
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

35 - Security, fire-fighting, police and defence equipment

45 - Construction work

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services

98 - Other community, social and personal services

CPV Codes

35121700 - Alarm systems

45314000 - Installation of telecommunications equipment

79511000 - Telephone operator services

79711000 - Alarm-monitoring services

85000000 - Health and social work services

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
£349,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£128,634 £100K-£500K

Notice Dates

Publication Date
22 Jul 20261 months ago
Submission Deadline
Not specified
Future Notice Date
26 Sep 2025Expired
Award Date
1 Feb 20266 months ago
Contract Period
1 Feb 2026 - 31 Jan 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Trent and Dove Housing
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BURTON-ON-TRENT
Postcode
DE14 1BL
Postcode Area
Derby
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG24 Staffordshire CC
Delivery Location
TLF East Midlands (England)
Local Authority
East Staffordshire
Electoral Ward
Burton & Eton
Westminster Constituency
Burton and Uttoxeter

Supplier Information

Number of Suppliers
1
Supplier Name

Appello Careline Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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