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Supply, Installation and On-Going Support and Maintenance of Total Connect

Caerphilly County Borough Council

This public procurement record has 1 release in its history.

Award

30 Sep 2025 at 15:19

Award Notice
Summary of the contracting process

Caerphilly County Borough Council has recently completed a procurement process for the "Supply, Installation and On-Going Support and Maintenance of Total Connect," targeting the services industry with a focus on information technology. The procurement, executed without reopening competition, was conducted under the Crown Commercial Services (CCS) G Cloud 14 framework, adhering to Regulation 33 of the Public Contracts Regulations 2015. The contract, awarded to TotalMobile, was signed on 30th September 2025, and encompasses the provision of SaaS licenses for various IT services, including mobile working, scheduling, and order management, to be implemented at Penallta House, Tredomen Park, Ystrad Mynach, UKL16.

This tender presents substantial opportunities for businesses specialising in IT services, particularly those capable of offering comprehensive software solutions and ongoing maintenance. While the contract was directly awarded to a large-scale supplier, it outlines a potential option to incorporate an asset management module, indicating opportunities for future engagement and collaboration with smaller tech firms. Companies providing innovative solutions in IT infrastructure and management would find this arena fruitful for exploring partnerships or subcontracting arrangements, fostering substantial growth avenues by aligning with public sector projects.

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Notice Information

Notice Title

Supply, Installation and On-Going Support and Maintenance of Total Connect

Notice Description

Supply, Installation and On-Going Support and Maintenance of Total Connect for use by the Council's Housing department. Including Mobile Working, Scheduling, Order Management & analytics.

Lot Information

Lot 1

Caerphilly CBC direct awarded a contract to Total Mobile Ltd under the Crown Commercial Services (CCS) G Cloud 14 framework for the Supply, Installation and On-Going Support and Maintenance of Total Connect. The contract includes SaaS licences for Mobile Working, Scheduling, Order Management & analytics and professional services.

Options: Caerphilly CBC reserve the right to purchase the asset management module if required during the contract period.

Procurement Information

This contract was awarded via direct call-off under a pre-established framework agreement in accordance with Regulation 33 of the Public Contracts Regulations 2015. All terms were set out in the framework and the supplier was selected without reopening competition.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05a51a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/060963-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

72267100 - Maintenance of information technology software

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£1,565,218 £1M-£10M

Notice Dates

Publication Date
30 Sep 202511 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Sep 202511 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Caerphilly County Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HENGOED
Postcode
CF82 7PG
Postcode Area
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL53 Gwent Valleys
Delivery Location
TLL16 Gwent Valleys
Local Authority
Caerphilly
Electoral Ward
Ystrad Mynach
Westminster Constituency
Caerphilly

Supplier Information

Number of Suppliers
1
Supplier Name

TotalMobile

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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