Award

Critical Mobilising System & Equipment Support SLA

CORNWALL COUNCIL

This public procurement record has 1 release in its history.

Award

07 Oct 2025 at 10:45

UK7 - Contract Details Notice
Summary of the contracting process

Cornwall Council has engaged in a procurement process titled "Critical Mobilising System & Equipment Support SLA," focusing on the industry of fire service support and equipment. The location for this project is in Cornwall, UK, and it involves providing critical maintenance and support for alerting and mobilising technologies across Cornwall’s fire stations and remote sites. The procurement stage has reached the award and contract phase as of 7th October 2025, with the contract already active from 24th September 2025 to 23rd September 2027. The procurement method was limited competition, and the contract's gross value is £180,000, with Mitchell Communications Ltd appointed as the supplier.

This procurement offers significant growth opportunities for service providers in the emergency communications and support sector, particularly those specialising in fire safety and equipment maintenance. Businesses that excel in offering technical support for bespoke fire service technology, emergency communication protocols, and hardware/software diagnostics would find this tender particularly beneficial. Small and Medium Enterprises (SMEs) with expertise in rapid response and equipment maintenance could leverage this contract to enhance their portfolios and establish strong partnerships within public safety types of work.

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Notice Information

Notice Title

Critical Mobilising System & Equipment Support SLA

Notice Description

The specification that applies to this quotation and any eventual contract is as below: This contract covers the provision of critical maintenance and out of hours support for the alerting and mobilising technologies across all of Cornwall's 31 Fire Stations and 9x Remote Sites, including Fire HQ. This includes bespoke fire equipment and technology that are critical to the fire service incident response management capability that ensures the right resources are mobilised as quickly as possible to the correct location. To include: Fire Station - Alerting and mobilising equipment - hardware and software issues, GD92 / MG4 Principles (Emergency Communications Protocol) (Fire Service) Firecoder installation/swap-outs using appropriate configuration files. Power Supply Unit failures, testing and swap-outs (Fire Service) RPT1102 Transmitter Programming, testing and swap-outs 4g bearer alerting support, break/fix, e.g. Cradlepoints (IBR1700) faults/fixes Airwave Radio 'Plug and Play' across various SAN equipment. E.g. SAN J 70x Win11 Ruggedized Win11 Mobile Data Terminals used across the services vehicle fleet. Diagnostics and support for bespoke fire service risk management software that underpin the services incident operations. E.g. Airbus SafeCommand Provide triage support in collaboration with Critical Control for 1st and 2nd line diagnostics Coordinate PAT Testing of the alerting equipment across all 31 fire stations and 9 remote sites. The CFRS has support provision for in-hours, so this SLA is critical to ensure any outage or failures outside of core working hours including the weekend is available when needed with adequate cover and resilience in the event of spate conditions.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05a970
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/062819-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Below threshold - limited competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

35 - Security, fire-fighting, police and defence equipment

98 - Other community, social and personal services

CPV Codes

35000000 - Security, fire-fighting, police and defence equipment

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£150,000 £100K-£500K

Notice Dates

Publication Date
7 Oct 20254 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
23 Sep 20255 months ago
Contract Period
23 Sep 2025 - 23 Sep 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CORNWALL COUNCIL
Contact Name
Ms Katie Cornford
Contact Email
katie.cornford@cornwall.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
TRURO
Postcode
TR1 3AY
Post Town
Truro
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK3 Cornwall and Isles of Scilly
Small Region (ITL 3)
TLK30 Cornwall and Isles of Scilly
Delivery Location
Not specified
Local Authority
Cornwall
Electoral Ward
Truro Boscawen & Redannick
Westminster Constituency
Truro and Falmouth

Supplier Information

Number of Suppliers
1
Supplier Name

MITCHELL COMMUNICATIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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