Notice Information
Notice Title
Salesforce Renewal
Notice Description
The contracting authority currently operates a Salesforce Customer Relationship Management (CRM) platform that underpins key business processes. Salesforce holds exclusive intellectual property rights over its proprietary CRM Platform and associated services. No other supplier can provide access to or support for the Salesforce ecosystem. This proposed renewal includes continued support, integration and growth of our existing Salesforce implementation. Engaging a new supplier would result in the contracting authority receiving goods or services that are incompatible with the existing Salesforce platform, creating disproportionate technical difficulties and incompatibility in operation and maintenance. The estimated value has been updated to reflect the agreed scope of the services.
Procurement Information
Additional or repeat goods, services or works - extension or partial replacement This contract is being directly awarded to Salesforce under the Procurement Act 2023, Schedule 5, paragraph 7, Additional or repeat goods, services or works of the Procurement Act 2023. 7 The public contract concerns the supply of goods, services or works by the existing supplier which are intended as an extension to, or partial replacement of, existing goods, services or works in circumstances where- (a) a change in supplier would result in the contracting authority receiving goods, services or works that are different from, or incompatible with, the existing goods, services or works, and (b) the difference or incompatibility would result in disproportionate technical difficulties in operation or maintenance. The contracting authority currently operates a Salesforce Customer Relationship Management (CRM) platform that underpins key business processes. Salesforce holds exclusive intellectual property rights over its proprietary CRM Platform and associated services. No other supplier can provide access to or support for the Salesforce ecosystem. This proposed renewal includes continued support, integration and growth of our existing Salesforce implementation. Engaging a new supplier would result in the contracting authority receiving goods or services that are incompatible with the existing Salesforce platform, creating disproportionate technical difficulties and incompatibility in operation and maintenance.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-05ac2d
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/069877-2025
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- UK6 - Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Direct
- Procurement Method Details
- Direct award
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48445000 - Customer Relation Management software package
72261000 - Software support services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- £22,064,883 £10M-£100M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 30 Oct 20251 months ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 9 Oct 20251 months ago
- Contract Period
- 30 Oct 2025 - 29 Oct 2030 Over 5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- UNITED UTILITIES WATER LIMITED
- Contact Name
- Not specified
- Contact Email
- commercialapprovalsboard@uuplc.co.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- GREAT SANKEY
- Postcode
- WA5 3LP
- Post Town
- Warrington
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD6 Cheshire
- Small Region (ITL 3)
- TLD61 Warrington
- Delivery Location
- Not specified
-
- Local Authority
- Warrington
- Electoral Ward
- Great Sankey North and Whittle Hall
- Westminster Constituency
- Warrington South
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/069877-2025
30th October 2025 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/063942-2025
9th October 2025 - Transparency notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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