Award

Service and Maintenance of the Cell Management Systems

POLICE AND CRIME COMMISSIONER FOR SOUTH WALES

This public procurement record has 4 releases in its history.

Award

19 Mar 2026 at 14:33

Award

29 Jan 2026 at 14:33

Award

27 Jan 2026 at 16:29

Planning

13 Oct 2025 at 15:02

Summary of the contracting process

The Police and Crime Commissioner for South Wales has directly awarded a contract to TREMORFA LTD for the service and maintenance of integrated Cell Management Systems at various custody suites, including Bridgend, Merthyr Tydfil, Cardiff, and Swansea. This contract, valued at over £3.6 million, commenced on 11 March 2026 and will continue until January 2033. It covers industry services for security equipment maintenance and is under the procurement category of a direct award. The contract was initiated through tendering, reflecting the need to maintain systems until each site’s replacement occurs during the contract period.

This procurement presents growth opportunities for businesses specialising in security equipment maintenance, particularly SMEs with relevant expertise. Given the nature of this direct award, businesses with skills in handling integrated systems combining CCTV, alarms, and intercoms can find a valuable partnership by offering competitive solutions when the replacement systems tender is announced. The historical context of the systems being originally supplied by TREMORFA LTD underscores technical reasons favouring single suppliers, yet also indicates potential openings for newcomers once the tender for replacements begins. Businesses aiming to expand in the South Wales area, particularly those experienced in overcoming installation challenges, will be well-suited to compete in future tenders.

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Notice Title

Service and Maintenance of the Cell Management Systems

Notice Description

The Police and Crime Commissioner for South Wales has directly awarded a contract for the service and maintenance of the integrated Cell Management Systems (CCTV, Cell Call, Affray Alarm, and Intercom System) at the South Wales Police custody suites (Bridgend Bridewell, a further Bridgend-area site, Merthyr Tydfil Bridewell, Cardiff Bay Bridewell, Cardiff Central and Swansea Bridewell). These maintenance services are required until each bridewell's system is replaced during the contract period.

Procurement Information

The system was originally provided by Tremorfa, using their hardware, and software developed by Cathexis. Previous tenders have either produced only one bidder, the incumbent supplier, or when a new supplier was appointed there were numerous issues resulting in the contract being terminated by mutual agreement, and returning to award to the incumbent. The aim is to replace the system, at each of the Bridewells, over this contract period. A tender process for a replacement system will begin shortly.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05ae8d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/025255-2026
Current Stage
Award
All Stages
Planning, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services


CPV Codes

50610000 - Repair and maintenance services of security equipment

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£3,626,439 £1M-£10M
Contracts Value
£3,626,439 £1M-£10M

Notice Dates

Publication Date
19 Mar 20261 months ago
Submission Deadline
Not specified
Future Notice Date
5 Jan 2026Expired
Award Date
27 Jan 20262 months ago
Contract Period
11 Mar 2026 - 31 Jan 2033 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
POLICE AND CRIME COMMISSIONER FOR SOUTH WALES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRIDGEND
Postcode
CF31 3SU
Post Town
Cardiff
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL51 Central Valleys and Bridgend
Delivery Location
TLL15 Central Valleys, TLL17 Bridgend and Neath Port Talbot, TLL18 Swansea, TLL22 Cardiff and Vale of Glamorgan

Local Authority
Bridgend
Electoral Ward
Brackla East and Coychurch Lower
Westminster Constituency
Bridgend

Supplier Information

Number of Suppliers
1
Supplier Name

TREMORFA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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