Award

Service and Maintenance of the Cell Management Systems

POLICE AND CRIME COMMISSIONER FOR SOUTH WALES

This public procurement record has 3 releases in its history.

Award

29 Jan 2026 at 14:33

Award

27 Jan 2026 at 16:29

Planning

13 Oct 2025 at 15:02

Summary of the contracting process

The Police and Crime Commissioner for South Wales has completed a direct award contract process for the service and maintenance of the integrated Cell Management Systems at multiple custody suites across the South Wales region, including locations in Bridgend, Merthyr Tydfil, Cardiff Bay, Cardiff Central, and Swansea. This award, granted to TREMORFA LTD, covers a period from 10th February 2026 to 31st January 2033, with an award value of £3,626,439.89 GBP. The procurement falls under the services category, specifically for the repair and maintenance of security equipment, aligning with the sub-central government public authority framework. This contract has progressed through the award stage following its planning and tender announcements.

This opportunity emphasizes growth potential for businesses specializing in security systems maintenance, particularly those familiar with existing system integrations using specific hardware and software. The procurement used a direct award method, suggesting the contract was ideally suited for the incumbent supplier due to technical reasons and past performance. Companies in the repair and maintenance sector, especially SMEs with experience in security technology components, might consider monitoring future opportunities when the existing systems are replaced, as the current contract aims to transition through a tender process for a new system replacement. This presents a viable opening for businesses capable of delivering innovative and reliable security solutions.

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Notice Title

Service and Maintenance of the Cell Management Systems

Notice Description

The Police and Crime Commissioner for South Wales intends to directly award a contract for the service and maintenance of the integrated Cell Management Systems (CCTV, Cell Call, Affray Alarm, and Intercom System) at the South Wales Police custody suites (Bridgend Bridewell, a further Bridgend-area site, Merthyr Tydfil Bridewell, Cardiff Bay Bridewell, Cardiff Central and Swansea Bridewell). These maintenance services are required until each bridewell's system is replaced during the contract period.

Procurement Information

The system was originally provided by Tremorfa, using their hardware, and software developed by Cathexis. Previous tenders have either produced only one bidder, the incumbent supplier, or when a new supplier was appointed there were numerous issues resulting in the contract being terminated by mutual agreement, and returning to award to the incumbent. The aim is to replace the system, at each of the Bridewells, over this contract period. A tender process for a replacement system will begin shortly.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05ae8d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/008104-2026
Current Stage
Award
All Stages
Planning, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services


CPV Codes

50610000 - Repair and maintenance services of security equipment

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£3,626,439 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
29 Jan 20263 weeks ago
Submission Deadline
Not specified
Future Notice Date
5 Jan 2026Expired
Award Date
27 Jan 20263 weeks ago
Contract Period
10 Feb 2026 - 31 Jan 2033 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
POLICE AND CRIME COMMISSIONER FOR SOUTH WALES
Contact Name
Not specified
Contact Email
swp-procurement@south-wales.police.uk
Contact Phone
Not specified

Buyer Location

Locality
BRIDGEND
Postcode
CF31 3SU
Post Town
Cardiff
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL51 Central Valleys and Bridgend
Delivery Location
TLL15 Central Valleys, TLL17 Bridgend and Neath Port Talbot, TLL18 Swansea, TLL22 Cardiff and Vale of Glamorgan

Local Authority
Bridgend
Electoral Ward
Brackla East and Coychurch Lower
Westminster Constituency
Bridgend

Supplier Information

Number of Suppliers
1
Supplier Name

TREMORFA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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