Tender

Remote Monitoring and Management Services

NORFOLK COUNTY COUNCIL

This public procurement record has 2 releases in its history.

TenderCancellation

03 Feb 2026 at 11:34

UK12 - Procurement Termination Notice
Tender

17 Oct 2025 at 08:53

UK4 - Tender Notice
Summary of the contracting process

Norfolk County Council initiated the tender process for "Remote Monitoring and Management Services" with the objective of acquiring ICT solutions designed to manage real-time monitoring of approximately 6,500 endpoints for schools. Located in Norwich, UK, the council aimed to complete this procurement under the "services" category using an open procedure. The process was conducted in compliance with UK legislation and had a substantial budget of £190,000, with the tender period closing on 21st November 2025. However, this tender was eventually cancelled as of 19th January 2026 due to the absence of acceptable bids, and a subsequent cancellation notice was issued on 3rd February 2026.

This procurement opportunity originally represented a significant chance for technology service providers specialising in software maintenance and repair services. Such businesses could have leveraged this contract to establish or expand their influence in the public sector by offering bespoke ICT solutions tailored to educational institutions. Companies with capabilities in scalable monitoring systems and robust technical support would have been particularly well-suited to compete for this tender. Although the contract has been cancelled, businesses skilled in crafting competitive bids and innovative technology solutions should watch for any re-issuing or similar future procurement tenders from Norfolk County Council.

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Notice Information

Notice Title

Remote Monitoring and Management Services

Notice Description

The Council is seeking to purchase on behalf of ICT solutions a Remote Monitoring and Management Services for Schools, which will include real-time monitoring of a minimum of 6500 endpoints and support. If additional endpoints are added, ICT solutions will require that the RMM is extended to those additional endpoints. Norfolk County Council runs ICT Solutions which supports schools with their ICT requirements, and assists several Schools, academies, Multi-Academy Trusts and other educational establishments with their ICT where requested. ICT Solutions is a traded service operated by Norfolk County Council working within its Digital Services department. Please note Norfolk County Council has joined the government's Devolution Priority Programme. This process has the potential to lead to the establishment of a county combined authority for Norfolk and Suffolk, with strategic powers, headed by an elected mayor. A consultation is under way. Government has also invited participation by Norfolk in Local Government Review. This process has the potential to lead to unitary local government in Norfolk. One of these changes could happen without the other. The contract may be assigned or novated to any successor authority(ies) to Norfolk County Council or to any joint body incorporating or formed by any such successor. The County Council or a successor authority or joint body may order services on behalf of other local authorities serving any area within Norfolk's current geographical boundaries.

Lot Information

Lot 1

Renewal: The Contract may be extended by up to 24 months at the Council's discretion.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05ce7f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/009380-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK12 - Procurement Termination Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72267000 - Software maintenance and repair services

Notice Value(s)

Tender Value
£190,000 £100K-£500K
Lots Value
£190,000 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
3 Feb 20262 weeks ago
Submission Deadline
21 Nov 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Mar 2026 - 28 Feb 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Cancelled
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORFOLK COUNTY COUNCIL
Additional Buyers

MISSING

Contact Name
Not specified
Contact Email
sourcingteam@norfolk.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
NORWICH
Postcode
NR1 2DH
Post Town
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
TLH15 Norwich and East Norfolk
Local Authority
Norwich
Electoral Ward
Lakenham
Westminster Constituency
Norwich South

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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