Planning

Ophthalmology Coordination Service Hub - Coventry and Warwickshire - Market Engagement

NHS COVENTRY AND WARWICKSHIRE INTEGRATED CARE BOARD

This public procurement record has 1 release in its history.

Planning

21 Oct 2025 at 15:02

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

NHS Coventry and Warwickshire Integrated Care Board (ICB) is currently in the planning stage of a public procurement process, seeking to establish an Ophthalmology Coordination Service Hub. This initiative falls under the administrative healthcare services industry and is targeted at improving non-emergency ophthalmology referral management across Coventry and Warwickshire. The procurement process is facilitated by NHS Arden and Greater East Midlands Commissioning Support Unit, acting as an agent for the ICB. Key events include an online market engagement event scheduled for 5th November 2025, with subsequent one-on-one sessions on 6th November 2025 to deliberate on the service specifications. Interested providers should register by 4th November 2025 to secure their participation. The procurement category is services, and the procurement value is projected at approximately £940,000 GBP.

This tender provides a strategic opportunity for businesses specialising in administrative healthcare services and call centre operations to expand their reach within the NHS framework and supply chain. With an emphasis on organisations capable of streamlining ophthalmology referral processes, it holds particular appeal for SMEs and Voluntary, Community and Social Enterprises (VCSEs) capable of offering innovative solutions to enhance patient referral pathways. As the contract period extends from April 2026 to April 2029, with potential renewals, successful bidders can secure a long-term partnership contributing to improved healthcare service delivery in the region. This opportunity is notably beneficial for entities seeking to solidify their presence in healthcare service facilitation and those adept at navigating regulatory requirements and patient care coordination.

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Notice Information

Notice Title

Ophthalmology Coordination Service Hub - Coventry and Warwickshire - Market Engagement

Notice Description

***THIS ADVERT IS FOR A MARKET ENGAGEMENT EVENT ONLY*** NHS Arden and Greater East Midlands CSU on behalf of NHS Coventry and Warwickshire ICB are seeking to run a market engagement event for providers who have the relevant experience and skills to provide an Ophthalmology Coordination Service Hub The Ophthalmology Coordination Service Hub (OCS) will support the system-wide approach to the management for all non-emergency (routine and urgent) ophthalmology referrals from community Optometry practices across Coventry and Warwickshire. The OCS will provide a single point of access, administering all incoming referrals from community Optometrists, offering patients a choice of providers in accordance with patient choice regulations, and submitting onward referrals to secondary care (accredited independent sector or NHS provision). The OCS supports the streamlining of ophthalmology referrals across the ICS, reducing delays to patients being referred from the community to secondary care and freeing up primary care capacity. For every routine and urgent referral, the service will provide patients with choice of access based on the referring condition, supporting patients being seen by the right person, in the right place, the first time. The service will not undertake clinical triage of incoming referrals.

Planning Information

NHS Arden and Greater East Midlands CSU on behalf of NHS Coventry and Warwickshire ICB are seeking to run a market engagement event for providers who have the relevant experience and skills to provide a Ophthalmology Coordination Service Hub. The market engagement event shall take place on 5th November between 10.30 and 11.30 am via Microsoft Teams. Interested providers should ensure that they register their interest via the Atamis Health Family system: https://atamis-1928.my.site.com/s/Welcome and search for opportunity reference C396253. Providers should ensure that they complete the short survey providing their organisation's details as well as reviewing the documentation provided by the ICB for their perusal. The survey will provide the opportunity for providers both to register their interest and to provide any comments they may have regarding the draft service specification and any other aspects of the information provided by the ICB. An opportunity for providers to request a one to one to discuss the service with commissioners will also be given via completion of the survey. These will take place on the 6th November 2025. Sessions will be scheduled on a first come first serve basis. These will take place Providers should note that only those who complete the survey will be provided with the relevant MS teams link to attend.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05d0f2
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/067198-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

75122000 - Administrative healthcare services

79512000 - Call centre

Notice Value(s)

Tender Value
£783,333 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 Oct 20256 months ago
Submission Deadline
Not specified
Future Notice Date
1 Dec 2025Expired
Award Date
Not specified
Contract Period
31 Mar 2026 - 1 Apr 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS COVENTRY AND WARWICKSHIRE INTEGRATED CARE BOARD
Additional Buyers

NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WARWICK
Postcode
CV34 4DE
Post Town
Coventry
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF11 Derby
Delivery Location
TLG13 Warwickshire CC, TLG33 Coventry
Local Authority
Derby
Electoral Ward
Darley
Westminster Constituency
Derby North

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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