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Video Consultation Platform

Cardiff and Vale University Health Board

This public procurement record has 4 releases in its history.

Award

06 Oct 2026 at 15:20

UK7 - Contract Details Notice
Award

18 Sep 2026 at 16:25

UK6 - Contract Award Notice
Tender

22 May 2026 at 15:52

UK4 - Tender Notice
Planning

22 Oct 2025 at 12:20

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Cardiff and Vale University Health Board buys a video consultation platform to support remote clinical care. Video consultations are an established part of care delivery, supporting individual and group appointments and offering an accessible, clinically appropriate alternative to face-to-face consultations. The service handles about 2,000 consultations each month. NHS Wales Shared Services Partnership managed the procurement for the Health Board. Delivery is in Cardiff and Vale, Wales. The requirement is an information technology service, including programming of systems and user software.

The procurement is complete: Involve Visual Collaboration was selected and the contract was signed. The award was made on 18 September 2026; the contract was signed on 30 September 2026 and runs from 1 January 2027 to 31 December 2029, with an option to extend in annual tranches up to 31 December 2031. The award value was £360,000 excluding VAT (£432,000 including VAT); the signed contract value is £300,000 excluding VAT (£360,000 including VAT). There was one lot, assessed under an open procedure. Evaluation weighted financial criteria at 60% and technical quality at 40%. Three bids were received, all from SMEs.

This award shows sustained demand from Cardiff and Vale University Health Board for a platform that supports high-volume clinical video consultations, including individual and group care. Competitors for a future requirement would need to provide a reliable video consultation service suitable for clinical delivery and patient access, with capability in systems and user software programming. The evaluation placed greater weight on price than technical quality, so suppliers would need to balance competitive costs with a credible technical solution. The contract also includes recurring review meetings, performance reporting, and training and user support, each scheduled quarterly; suppliers should be able to sustain these service-management and support activities throughout delivery. The lot was marked suitable for SMEs and voluntary, community and social enterprises.

How relevant is this notice?

Notice Information

Notice Title

Video Consultation Platform

Notice Description

Video consultations were introduced in Wales during the COVID-19 pandemic and have become a well-established and valued element of care delivery within Cardiff and Vale UHB. Despite the cessation of Welsh Government funding in March 2025, the Health Board continues to deliver approximately 2,000 video consultations each month, evidencing sustained clinical adoption and patient demand. Video consultations enhance accessibility, support delivery of both individual and group consultations, and provide a clinically appropriate, cost-effective alternative to face-to face appointments

Lot Information

Lot 1

Renewal: An option to extend for a further 2 years.

Planning Information

Please contact gracie.westlake@wales.nhs.uk for an excel sheet with must have and should have requirements. Please say yes or no on this sheet depending on weather you can or cannot provide it.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05d17e
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/094368-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72211000 - Programming services of systems and user software

72222300 - Information technology services

Notice Value(s)

Tender Value
£712,500 £500K-£1M
Lots Value
£712,500 £500K-£1M
Awards Value
£360,000 £100K-£500K
Contracts Value
£300,000 £100K-£500K

Notice Dates

Publication Date
6 Oct 20262 weeks ago
Submission Deadline
22 Jun 2026Expired
Future Notice Date
10 Nov 2025Expired
Award Date
18 Sep 20261 months ago
Contract Period
1 Jan 2027 - 31 Dec 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Cardiff and Vale University Health Board
Additional Buyers

NHS Wales Shared Services Partnership-Procurement Services

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CARDIFF
Postcode
CF14 4HH
Postcode Area
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
TLL22 Cardiff and Vale of Glamorgan
Local Authority
Cardiff
Electoral Ward
Heath
Westminster Constituency
Cardiff North

Supplier Information

Number of Suppliers
1
Supplier Name

Involve Visual Collaboration Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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